Outbound Patient Enrollment Specialist

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🕒 June 24

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients. • Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team. • Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding. • Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. • Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

🎯 Requirements

• Prior experience conducting high-volume outbound calls. • Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions. • Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards. • Working knowledge of CRM platforms and comfort managing a call pipeline. • Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment. • Ability to thrive in an environment built on trust, open communication, and constructive feedback. • Experience with AI tools (such as Claude and Google Gemini).

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend