Outbound Patient Enrollment Specialist

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Cadence Health, Inc.

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1 - 10 employees

Cadence Health is an Atlanta-based consulting company bringing proven system engineering tools and methods to performance improvement in healthcare. We provide a wide range of services, from on-site manager training to interim support and project work.

📋 Description

• Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients. • Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team. • Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding. • Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients. • Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

🎯 Requirements

• Prior experience conducting high-volume outbound calls. • Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions. • Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards. • Working knowledge of CRM platforms and comfort managing a call pipeline. • Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment. • Ability to thrive in an environment built on trust, open communication, and constructive feedback. • Experience with AI tools (such as Claude and Google Gemini).

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend