Patient Engagement Specialist

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Cadence Health, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

Healthcare • Consulting

Cadence Health, Inc. is an Atlanta-based consulting company that specializes in performance improvement within healthcare by applying proven system engineering tools and methods. The company offers a wide range of services including on-site manager training, interim support, and project work. Cadence Health focuses on creating sustainable change in organizations by working collaboratively with staff to enhance processes and workflows, ensuring that healthcare providers can maintain improvements independently long after consulting support ends.

📋 Description

• Own proactive outbound outreach to schedule patient appointments with Cadence clinicians and care team members • Drive patient adherence to daily vital sign monitoring through consistent, personalized engagement • Identify patients at risk of disengaging and execute re-engagement outreach to restore active participation • Resolve patient questions, concerns, and objections related to appointments, monitoring, and program participation • Coordinate with clinical and operational teams to ensure timely follow-up on flagged or at-risk patients • Document every patient interaction and engagement outcome accurately and consistently in internal systems • Strengthen the patient experience by delivering personalized, compassionate support across every touchpoint • Work Monday through Friday, 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time

🎯 Requirements

• 2+ years of experience in sales, customer service, patient outreach, or healthcare support roles • Proven track record delivering service to patients or customers • Excellent verbal and written communication skills, with ability to build rapport and resolve objections • Consistent track record of meeting performance metrics and engagement goals • Proficiency with CRM platforms and Mac-based software tools in a fast-paced, metrics-driven environment • Fluency with AI productivity tools such as Gemini, Notion AI, or comparable platforms • Comfort applying AI productivity tools to structured workflows, reporting, and process documentation • Availability to work Monday through Friday, 9:00 AM to 5:30 PM on Central, Mountain, or Pacific Time

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend • Incentive compensation as part of the overall total rewards package