Automotive Glass Service Advisor

🔥 10 minutes ago

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Caliber Collision

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🏭 Manufacturing

🚘 Automotive

🛒 Retail

Manufacturing • Automotive • Retail

Caliber Collision is an industry-leading automotive repair company specializing in collision, auto glass, and fleet solutions. With over 1,800 centers spanning across 41 states, Caliber is committed to "Restoring the Rhythm of Your Life. " They offer expert auto body repairs and glass services, backed by a limited lifetime warranty, and ensure their customers are consistently updated throughout the repair process. With a strong focus on customer satisfaction, they hold a high customer rating and integrate seamlessly with partners like Enterprise for rental car needs. Founded over 25 years ago, Caliber is dedicated to giving back to the community and provides career opportunities through their Technician Apprentice Program, equipping the next generation of auto repair specialists. The company values quality, community, and innovation, and shares industry insights through their Caliber Insights platform.

📋 Description

• Assist insurance companies and clients in filing glass claims • Provide cash quotes for glass repairs and replacements • Order and manage auto glass inventory for scheduled work orders • Enter customer and order information into the point-of-sale system • Provide overflow backup support for other market call groups • Follow standard operating procedures • Develop and maintain knowledge of Caliber business lines to cross-sell and upsell • Provide outstanding customer service • Perform other duties as required

🎯 Requirements

• High school diploma or equivalent • 1-2 years in customer service, especially in a call center or automotive setting, is highly desirable • Familiarity with automotive industry terminology and trends • Ability to pass any required certifications or training programs related to auto glass services • Knowledge of auto glass repair and replacement processes, including understanding of different glass types and their applications • Familiarity with insurance claim procedures and guidelines related to auto glass services • High level of professionalism and interpersonal skills • Ability to communicate in an articulate, professional manner • Ability to work independently, meet deadlines, and multi-task in a fast-paced environment while maintaining quality standards • Excellent customer service skills with internal and external customers • Strong computer skills in Microsoft Office • Ability to quickly adapt to new technologies and systems used in customer service and scheduling • Skilled in conflict resolution and problem-solving, with an emphasis on customer satisfaction • Basic understanding of sales techniques and strategies • Must be eligible to work in the U.S. with no restrictions

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