Automotive Service BDC Representative

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🕒 June 25

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Call Team Six: Special Ops for Car Dealers

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

🚘 Automotive

☁️ SaaS

Consulting • Automotive • SaaS

Call Team Six: Special Ops for Car Dealers is a remote BDC (Business Development Center) service that acts as an outsourced rapid-response contact team for auto dealerships. They provide trained, experienced remote agents, proprietary auto-dialer software, and integrated communication cadences (calls, texts, emails, voicemails, videos) to convert vehicle prospects into appointments or remote sales. The company emphasizes cost-effectiveness, reliability, measurable KPIs, hot transfers to dealership personnel, and modern technology integrations with dealer CRMs, aiming to improve calls, appointments, and sales while reducing on-site BDC inefficiencies and employee-related costs.

📋 Description

• Receive inbound calls and place outbound calls • Identify the reason for the customer’s call, collect relevant information, and provide solutions • Refer to premade scripts for a variety of customer service topics • Use best practices in customer service techniques to develop rapport and build relationships with customers • Document all customer interactions in various dealership service schedulers • Attend trainings to maintain up-to-date skills and knowledge • Appointment scheduling • Outbound calling and texting efforts

🎯 Requirements

• High school diploma/GED • Previous experience as an Automotive Business Development Representative or in a similar role is preferred • Excellent phone and verbal communication skills • Understanding of active listening techniques • Familiarity with Customer Relationship Management (CRM) programs • Ability to work well under pressure • Highly organized with the ability to prioritize projects and manage time effectively • Bilingual preferred, but not mandatory

🏖️ Benefits

• Bonus based on performance • Competitive salary • Flexible schedule • Opportunity for advancement • Paid time off • Training & development • Overtime offered when available • Career Growth Opportunities