Client Service Center Agent

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📁 Client Services

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Cambium Learning Group

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence

Cambium Learning Group is a company focused on providing essential educational solutions through a family of companies. They create experiences designed to help educators and students succeed by leveraging technology, including artificial intelligence and machine learning. Cambium Learning Group's brands are among the most respected in the edtech sector, supporting meaningful work and innovation in education. Their commitment is reflected in their dedication to making every learning moment valuable and impactful.

📋 Description

• Respond to phone, voice, and electronic inquiries with professionalism and urgency • Route calls to the appropriate team members when needed • Identify, document, research, and resolve customer issues using the call tracking system • Follow up on inquiries to ensure complete resolution • Manage open cases and keep them moving toward timely closure • Spot and share trends in customer inquiries • Recommend improvements to enhance the customer experience • Create and maintain helpful resources (e.g., documentation, FAQs) • Escalate complex or unresolved issues to the right teams • Support additional tasks as needed

🎯 Requirements

• Customer service experience required • High school diploma or equivalent required; college coursework or an associate degree is a plus • Strong communication and interpersonal skills (written, verbal, and phone etiquette), with the ability to engage effectively across all levels • Excellent customer service, listening, and problem-solving skills with a focus on delivering positive outcomes • Highly detail-oriented with strong organizational skills • Ability to multitask in a fast-paced environment (e.g., handling calls while updating tickets) with strong prioritization skills and sense of urgency • Quick learner with the ability to absorb, apply, and communicate new information and processes • Basic computer skills and keyboard proficiency; ability to learn customer service systems (Contactual experience a plus) • Team-oriented mindset with the ability to collaborate effectively • Intermediate proficiency in Excel, Word, and Outlook

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development