Payment Dispute Specialist

🔥 16 hours ago

🦞 Maine, New Hampshire – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Camden National Bank

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

Camden National Bank is a comprehensive financial institution offering a wide range of products and services for individuals, small businesses, and commercial clients. The bank provides personal and business banking solutions, including checking and savings accounts, digital banking, and borrowing options such as home mortgages and commercial financing. Camden National Bank also offers wealth management services, including investment management and estate planning, through its Camden Financial Consultants. With a commitment to community and customer service, the bank operates numerous banking centers and digital platforms to ensure convenient, 24/7 access to financial services.

📋 Description

• Receive, review, investigate, and process payment dispute claims submitted through branch, customer care center, digital, and written channels • Resolve disputes across multiple payment types including debit card, Zelle, and emerging payment channels • Determine dispute eligibility and adjudicate claims in accordance with applicable regulations, network rules, and Bank policies • Investigate unauthorized transactions, fraud claims, ATM transactions, duplicate transactions, and card-present/card-not-present activity • Gather, analyze, and evaluate supporting documentation, transaction data, customer statements, merchant information, fraud monitoring alerts, and network responses • Monitor and manage dispute case timelines to ensure compliance with regulatory, network, and internal service-level requirements • Process provisional credits, final credits, debits, adjustments, recoveries, and related account transactions within established timelines • Submit, manage, and respond to chargebacks, representments, pre-arbitration, and arbitration cases through applicable payment networks • Utilize dispute management, card processing, and fraud monitoring systems to manage dispute cases and support resolution activities • Identify, monitor, and escalate high-risk fraud disputes, significant loss events, and emerging fraud trends to management • Support branches and customer service representatives in researching and resolving dispute-related inquiries • Monitor activity for potential BSA, AML, or suspicious activity reporting requirements and escalate concerns • Perform duties in accordance with regulatory requirements, the Bank's Risk Management Framework, and applicable policies and standards

🎯 Requirements

• 2+ years of banking or related experience • High school diploma or equivalent required • Proficient with Microsoft Office suite (Excel, Word, PowerPoint) • Experience with debit card dispute processing systems and chargeback platforms preferred • Prior experience with card operations, payment processing, fraud mitigation, or dispute resolution preferred • Knowledge of Regulation E dispute requirements preferred • Experience with Centrix Dispute Tracking System preferred • Experience with Visa, Jack Henry, and Pulse networks preferred • Associate or bachelor’s degree in business, finance, accounting, or related field preferred • Strong understanding of debit card transaction processing and payment networks • Working knowledge of debit card, ATM, Zelle, and other electronic payment channels • Strong investigative, analytical, and problem-solving abilities • Ability to identify fraud patterns and recommend preventative solutions • Excellent attention to detail, organization and documentation skills • Ability to interpret regulations, operating rules, and procedural requirements • Ability to manage multiple priorities while meeting strict regulatory deadlines • Ability to meet established productivity, accuracy, quality assurance, and regulatory compliance standards • Strong written and verbal communication skills

🏖️ Benefits

• Robust medical, dental, and vision insurance packages • Generous time off, including paid federal holidays and paid day off for your birthday • 401(k) retirement savings plan • Tuition reimbursement • Professional development and career growth opportunities • Employee assistance program • Comprehensive wellness program