Customer Success Manager – Mid Market

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CampMinder

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

CampMinder is a technology company that provides a comprehensive management platform for summer camps. Their user-friendly software includes over 20 camp-specific tools designed to streamline operations for camp directors, registrars, nurses, and staff coordinators. CampMinder's solutions cover various aspects of camp management, such as registration, health management, staff applications, communication, finance, and event management. The platform also features the Campanion app, which leverages facial recognition for sharing camp photos with families. With a customer-centric approach, CampMinder aims to support camp leaders in making every summer memorable while optimizing administrative tasks. Their service caters to camps of all sizes, from small day camps to large sleepaway camps. CampMinder combines a passion for summer camp with innovative technology to deliver reliable and scalable solutions that enhance the camp experience for families and staff alike.

📋 Description

• Own the relationship for a Mid-Market portfolio of roughly 125 accounts, post-sale through every renewal • Track account health and gather feedback from camp leaders so internal teams build the right things • Spot risk before it becomes a churn conversation and execute playbooks to mitigate sentiment dips, adoption drops, and other churn signals • Run business reviews and check-ins with camp leaders and connect Campminder’s features to their program goals • Represent account needs in cross-functional conversations and advocate for product or process changes using data • Handle account changes including add-ons, new products, churns, and other system changes related to customer health signals • Share mid-market insights with the SMB team so lessons from complex, high-touch accounts inform scaled motions • Help execute product adoption, engagement, and sentiment success campaigns • Support Product Marketing to ensure product launch goals are met for Mid-Market Accounts

🎯 Requirements

• Ability to independently build action plans for complex account situations and inform the manager • Ability to run business reviews that connect Campminder features to camp program goals • Ability to prioritize across a portfolio of approximately 125 accounts • Ability to analyze usage, sentiment, and support-history data to identify churn risks early • Ability to translate individual camp needs into broader product or process recommendations using data • Experience or demonstrated ability to advise other CSMs on account challenges • Ability to leverage AI and the Success Tool Stack efficiently • Must have a very reliable, high-speed internet connection when working remotely

🏖️ Benefits

• Annual Bonus Program with eligibility for $3,000 bonus • Robust medical, dental, and vision coverage options with generous employer contributions • $500 employer HSA contribution for HSA-compatible plans • Ability to choose where you work - remotely, in the office, or a mix • Resources to support mental health and emotional well-being • 12 weeks of 100% paid parental leave for all new parents, including via adoption, surrogacy, and foster care • 401(k) with 4% company matching • Trust-Based (flexible) PTO • $900/year wellness allowance • Company-paid subscriptions, training, and support for using AI professionally and personally • Flexible working arrangements • Paid loss leave to recover from miscarriage or stillbirth • HSA and wellness allowance contributions may be used toward childcare, eldercare, adoption fees, and fertility treatments like IVF