Product Learning Enablement Manager

🕒 March 28

🇺🇸 United States – Remote

💵 $70k - $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Candid

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🤝 Non-profit

🔌 API

☁️ SaaS

Non-profit • API • SaaS

Candid is a nonprofit organization that collects, curates, and distributes comprehensive data and insights about nonprofits and foundations. It provides searchable organization profiles, grant and funding data, research and analysis, and developer APIs and data services to help funders, nonprofits, researchers, and technical partners find funding, verify organizations, and integrate nonprofit data into workflows.

📋 Description

• Design and deliver product training for internal teams and external users (free and paid) through virtual sessions and self-service content • Adapt product team demos and use case documentation into digestible training materials, guides, and resources tailored to internal and external users • Support product launches with help materials, training and objection handling • Develop curriculum and learning assets in multiple formats, partnering with subject matter experts to ensure technical accuracy • Build comprehensive training kits and maintain learning management system content • Enable users to drive measurable business outcomes through best practices and success-focused instruction • Advise on learning structure and design for all outward facing training, working with inhouse training team • Collaborate with Marketing, Customer Success, Sales, training and partnership leads and Product teams to identify enablement needs and implement best practices • Enhance training scalability and effectiveness using learning management systems and related tools • Apply iterative improvements based on feedback, KPI metrics and performance data • Distill training needs and value props for different personas and their use cases

🎯 Requirements

• 9+ years in learning enablement within tech/SaaS environments • Proven ability to translate complex technical concepts for diverse audiences • Experience with instructional design, adult learning theory, and training best practices • Track record bridging data, technology, and business value • Strong project management and stakeholder management skills • Excellent written and verbal communication and facilitation abilities • Quick learner who can master new technical concepts and teach them effectively • Results-driven with a continuous improvement mindset • Video content creation and editing experience a bonus • Familiarity with Skilljar or similar LMS platforms and Appcues or similar in-application enablement system • Willingness to perform other duties and special projects as needed/requested. • Sensitivity and respect for racial, gender, sexual orientation, and cultural differences. • Champions and represents Candid’s core values: We’re driven, direct, accessible, curious, and inclusive.

🏖️ Benefits

• Health insurance (medical, dental, vision) • retirement contribution with additional option for a match • paid life insurance and AD&D • paid leave time (PTO, compassionate leave, volunteer, holiday, parental) • short-term and long-term disability • pre-tax transit • flexible spending accounts • supplemental insurance • summer hours • Public Service Loan Forgiveness (PSLF) program eligible employer