Customer Care Representative, Bilingual

🕒 October 6

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canopy Growth Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🍽️ Food & Beverage

💊 Pharmaceuticals

Manufacturing • Food & Beverage • Pharmaceuticals

Canopy Growth Corporation is a world leading cannabis company dedicated to harnessing the potential of cannabis to enhance lives. With a focus on personal wellness, economic opportunity, and social justice, Canopy aims to demonstrate cannabis as a positive influence in society.

📋 Description

• Answer inbound phone calls and incoming/outgoing inquiries via phone, email, or chat • Complete administrative tasks and data entry • Provide prompt, courteous, and clear answers to all inquiries • Provide insight regarding Health Canada regulations and Medical/Recreational Market options • Advise customers on policies and procedures • Answer inquiries from clinics and physicians • Provide product information and medical options • Provide high-level strain consultations to physicians, clinics, and customers • Place orders and process customer payments accurately • Clarify order status • Coordinate customer registration between customers, Tweed, and external parties • Provide prompt service and registration within 10 minutes for Priority Clinics • Facilitate Health Care Practitioner Portal applications and submissions • Perform prompt, accurate quality checks on customer files • Provide administrative and general support to the Customer Care Team • Track and report regularly to the team leader • Maintain logs and perform various administrative tasks • Work variable shifts • Perform other duties as assigned

🎯 Requirements

• Strong Customer Service Experience (call centre preferred) with the ability to work in potentially highly stressful situations • Excellent listening and communication skills • Strong customer resolutions and retention skills • Strong administrative skills • Strong technology skills, including G-Suite, web-based systems, report preparation and multi-channel communication with the ability to learn/utilize new computers systems • Sincere compassion and empathy for the needs of customers • A strong sense of personal integrity and confidentiality • Ability to define processes and contribute to the growth of the team • Resolve problems by analyzing data and identifying problems • Ability to work independently • A medical background would be an asset • Ability to work variable shifts • Bilingualism is mandatory • Successfully complete background and reference checks

🏖️ Benefits

• Full-time remote role • Accommodations available upon request for candidates taking part in all aspects of the selection process

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