Support Services Specialist

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cantata Health Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1975

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cantata Health Solutions is challenging the convention of complexity and transforming care for Behavioral Health and Human Services with Arize, an innovative EHR solution designed to simplify work and eliminate the frustrations of outdated systems. Developed by experts driven by empathy with deep industry experience, Arize puts you in control—with tools that can run right out of the box, or can be easily configured to adapt to providers’ work. With integrated features like built-in telehealth, full mobile functionality, and real-time team collaboration, Arize eases workloads and empowers providers to elevate care to improve lives.

📋 Description

• Screen, diagnose, research, resolve, and provide support for software application, systems, device, user access, and hardware issues • Identify, research, and resolve application setup, functionality, and moderately complex technical issues by telephone, online, or email • Troubleshoot and solve problems using technical skills and software application knowledge • Document, track, and monitor service requests • Dispatch orders to support groups for problem resolution • Inform end-users about IT policies, capabilities, limitations, and network issues • Respond to incoming calls, emails, and online assistance requests regarding application, hardware, software, and network issues • Guide end-users through front-end and back-end system functionality to resolve issues and achieve goals • Escalate issues to internal business units, external vendors, or experienced support team members when needed • Collaborate with technical support, network services, software engineering, and software development teams to restore service and resolve technical issues • Assist project and development teams with updates and upgrades that enhance user experience • Recommend system modifications to reduce user problems • Assist with streamlining technical support processes • Provide courteous, result-oriented customer service • Perform other assigned duties and projects

🎯 Requirements

• High school diploma or equivalent • 3 years professional work experience in application or technical support • Strong troubleshooting skills • Excellent understanding of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment • Customer service techniques for addressing problems with PC-based tools and products • Effective and result-oriented customer service skills • High degree of technical understanding • Ability to follow and participate in technical discussions • Exceptional interpersonal and team building skills • Effective organization and time management skills • Ability to handle multiple requests at once • Ability to work independently and within a team environment • Preferred: Bachelor’s degree in Computer Science, Computer Programming, Computer Information Systems, Database Administration, or closely related field • Preferred: Certifications in the field • Preferred: 5 years professional work experience in application or technical support • Preferred: Professional work experience in healthcare industry, medical billing, or accounting

🏖️ Benefits

• Fully Remote Workforce • Medical, dental, and vision insurance • 401(k) with match • Legal benefits • Short-term and long-term disability coverage • Life insurance • Paid time off • Employee recognition points and rewards • Performance-based bonuses • Referral-related financial incentives • Flexible schedule