Crisis Line Customer Service, Massachusetts

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $19 / hour

⏱ Part Time

🟠 Senior

🔴 Lead

💝 Customer Support

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The Samaritans on Cape Cod and the Islands

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1977

🤲 Charity

🤝 Non-profit

Charity • Non-profit • Mental Health

The Samaritans on Cape Cod and the Islands is a nonprofit organization that provides support to people experiencing crises, focusing primarily on suicide prevention. Their mission is to help individuals contemplating suicide or affected by it, offering compassionate listening and a safe, anonymous environment to foster hope and de-escalate critical situations. Through various programs and outreach, they aim to combat suicide risk and support community understanding and resilience.

📋 Description

• Answer incoming crisis and emotional support calls from individuals in need • Provide compassionate, non-judgmental listening and emotional support • Assess caller needs and follow established crisis intervention protocols • Accurately document call interactions in the organization's call management system • Maintain strict confidentiality and professionalism • Meet quality and performance standards related to crisis line operations • Participate in required training, coaching, and staff meetings as scheduled • Collaborate with supervisors and team members to ensure continuity of care and service excellence • Support the organization's mission of suicide prevention and emotional support

🎯 Requirements

• Must be at least 18 years of age • High school diploma or GED required • Massachusetts resident required • Strong verbal communication and interpersonal skills • Ability to remain calm, focused, and compassionate during difficult conversations • Demonstrated sound judgment and professionalism • Ability to maintain confidentiality and handle sensitive information appropriately • Comfortable working independently in a remote environment • Reliable attendance and commitment to scheduled shifts • Basic computer proficiency and ability to learn multiple software platforms • Experience in customer service, healthcare, social services, behavioral health, crisis intervention, peer support, or related fields (preferred) • Previous volunteer or helping-profession experience (preferred) • Experience working on a crisis line, hotline, or support line (preferred) • Bilingual language skills are a plus (preferred)

🏖️ Benefits

• Paid training provided