Bilingual (Spanish) – Product Delivery Manager, International Markets

🔥 26 minutes ago

🌽 Illinois – Remote

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💵 $138.1k - $157.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

🦅 H1B Visa Sponsor

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👻 Ghost score 0%

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🗣️🇪🇸 Spanish Required

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Logo of Capital One

Capital One

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Lead the technical enablement and end-to-end integration of core payment products—including EMV, Digital, Tokenization, and 3DS—for issuing and acquiring partners across the LATAM region • Act as the primary technical SME to Issuers, Acquirers, Processors, and Gateways, translating complex network product specifications into actionable client implementation plans • Guide partners through L3 terminal certification setup, connectivity, test case execution, and TSE configuration • Evaluate test case failures, address technical queries, analyze/approve waivers, and review final documentation to approve Letters of Certification (LOC) • Serve as a SME for network test tools, including card/host simulators • Consult with Issuers to select and build card profiles adhering to Network EMV specifications • Troubleshoot CPV failures, validate prerequisites, approve waivers, and sign off on final LOCs • Conduct root-cause analysis on technical integration issues by investigating specifications, transaction flows, and configuration files • Identify inefficiencies in implementation models to optimize client onboarding, improve metrics tracking, and support commercialization of new payment capabilities • Proactively manage technical risks, escalate customer-impacting issues, and maintain relationships with internal business teams and external service providers

🎯 Requirements

• High School Diploma, GED or equivalent certification • At least 4 years of experience with L3 Certification (Acquiring or Issuing), ISO 8583, EMV specifications, contactless NFC, 3D Secure (3DS) or Digital Tokenization • At least 5 years of experience in client-facing technical delivery or stakeholder management • At least 2 years of technical troubleshooting and investigation experience within payment network implementations • Fluent in Spanish and English • Successful candidates will need to complete a Language Assessment • Preferred: Bachelor's Degree in Computer Science, Information Technology, Engineering or Business • Preferred: Experience utilizing industry test tools and providers (FIME, UL, ArgoTechno) • Preferred: Experience working directly with Payment Service Providers (PSPs), acquirer processors, or card issuers in the Latin American (LATAM) market • At this time, Capital One will not sponsor a new applicant for employment authorization for this position

🏖️ Benefits

• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI) • Comprehensive, competitive, and inclusive health, financial and other benefits supporting total well-being • Reasonable accommodations for applicants who require them

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