Bilingual RN, Telephonic Injury Triage

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual and call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and maintain personal schedule adherence • Provide superior customer service to Medcor’s clients and employees • Complete accurate assessment of symptoms and/or concerns using Medcor’s triage algorithms • Follow HIPAA compliance policies • Complete three weeks of classroom instruction and three weeks of precepting • Work permanent shifts between 12:00pm and 2:00am after training • Participate in every-other-weekend and holiday rotations

🎯 Requirements

• Fluent in both English and Spanish • Valid RN license • Current BLS (CPR) certification • Able to handle a high volume of consecutive calls • Strong technological skills • Typing speed of at least 30 WPM • Effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools and information, along with care instructions • Able to talk and/or hear; sit and use hands • Close vision for computers and written work, with ability to adjust focus • Able to work on a computer for long periods • Private home space with 4 walls and a door for patient privacy • Access to high-speed internet (no satellite) within primary residence • Able to receive and apply feedback • Able to work a major U.S. holiday rotation • Able to work every other weekend • Must successfully complete six weeks of training • Call center experience is a plus • Occupational health experience is a plus

🏖️ Benefits

• Additional shift differential pay available for evenings, nights & weekends • Potential for retention and performance incentives • Paid time off • Health and dental insurance • 401K with match • Education reimbursement • Training and support • Collaborative work environment • Wellness emphasis • Opportunities to move vertically, horizontally, and geographically • Open-door policy • Peer recognition program • Tobacco-free and smoke-free workplace