Senior Manager, Process Management – Partner Testing and Certification

🕒 April 22

🏢🏡 Chicago – Hybrid

💵 $149k - $170k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Lead a team of process managers in delivering flawlessly executed processes • Create, validate, and modify business and system processes to improve efficiency and effectiveness • Design and produce metrics to measure process outcomes and drive continuous improvement • Analyze data trends to ensure data integrity and install benchmarks • Educate and gain buy-in from key stakeholders on process utilization and execution • Drive process improvements aligned with customer outcomes and business goals • Provide settlement subject matter expertise in projects and meetings • Collaborate across teams and levels to influence and implement change • Maintain formal process documentation, including procedures and flow diagrams

🎯 Requirements

• Bachelor’s Degree or Military experience • At least 5 years of experience in Process Management • At least 2 years of experience in Project Management • At least 2 years of experience in People Management • Masters or MBA degree (Preferred) • 6+ years of experience in Process Management (Preferred) • 3+ years of experience in Project Management (Preferred) • 4+ years of experience in People Management (Preferred) • PMP, Lean, Six Sigma, or Business Process Management certification (Preferred)

🏖️ Benefits

• health, financial and other benefits that support your total well-being