Senior Director, Commercial Operations and Analytics

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🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $240k - $315k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Capricor Therapeutics, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Capricor Therapeutics, Inc. is a clinical-stage biotechnology company developing cell- and exosome-based therapeutics, focused on precision medicine for Duchenne muscular dystrophy and other serious diseases. The company advances allogeneic cardiosphere-derived cells (CDCs) and exosome platforms across a multi-stage pipeline, including investigational cell therapy (deramiocel) and approaches for loading therapeutic oligonucleotides into exosomes. Capricor emphasizes patient-focused development, translational research, and strategic partnerships to bring novel biologic medicines to patients.

📋 Description

• Build and lead the commercial operations and analytics capabilities required to support Capricor's anticipated U.S. launch of deramiocel, its lead cell therapy for Duchenne muscular dystrophy • Develop and execute the commercial operations strategy, implementation roadmap, and launch-readiness plan • Design scalable operating processes, governance, decision-support capabilities, workflows, systems requirements, reporting solutions, and performance measures • Provide executive leadership with updates, business insights, recommendations, and escalation of launch-critical risks • Build and oversee Capricor's commercial data ecosystem, including data acquisition, integration, storage, reporting, and business intelligence • Define commercial data architecture and integration strategy across specialty pharmacy, distributor, hub, patient services, claims, customer, and other data sources • Develop dashboards, scorecards, analytical frameworks, and field-effectiveness reporting • Implement and manage the CRM platform, including configuration, data standards, targeting, segmentation, call planning, activity reporting, and field dashboards • Lead field force sizing, territory design and alignment, roster management, quota setting, and incentive compensation design and administration • Support field onboarding, training, communications, and launch execution • Establish data governance, master data management, data quality, access control, documentation standards, SOPs, work instructions, business rules, and controls • Ensure commercial systems and reporting processes are reliable, scalable, validated, and compliant with privacy, security, legal, and compliance requirements • Lead issue resolution, root-cause analysis, corrective actions, and continuous improvement • Lead vendor selection, RFPs, contracting, implementation, budget management, service-level agreements, and business reviews • Build and lead a high-performing commercial operations team, including workforce planning, hiring, onboarding, coaching, development, and performance management • Foster accountability, collaboration, analytical rigor, and disciplined execution

🎯 Requirements

• Bachelor's degree required • At least 10 years of progressive experience in commercial operations, sales operations, analytics, forecasting, or a related function within the biotechnology or pharmaceutical industry, including meaningful leadership responsibility • Demonstrated experience supporting a product launch, preferably in rare disease, specialty medicine, cell therapy, gene therapy, or another complex treatment environment • Deep expertise in commercial analytics, forecasting, data integration, performance measurement, and field operations • Hands-on experience acquiring and integrating commercial data and managing vendor-supported data ecosystems • Demonstrated experience designing or implementing commercial data warehouses, master data management, business intelligence, and reporting capabilities • Working knowledge of pharmaceutical data sources, including specialty pharmacy, distributor, hub, patient services, claims, customer, and patient-level data, as well as applicable privacy and data-use requirements • Experience with customer relationship management (CRM) platforms, field targeting and alignment, incentive compensation, and launch readiness reporting • Strong cross-functional leadership, vendor management, problem-solving, and decision-making skills, with the ability to translate strategy into detailed execution • Excellent written, verbal, and executive communication skills, with strong attention to detail and documentation discipline • Experience with Veeva CRM, Salesforce, Power BI, Tableau, Snowflake, Databricks, or comparable commercial data and analytics platforms (preferred) • Advanced degree in analytics, data science, engineering, business, finance, or a related discipline (preferred)

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