ERP Support Consultant

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🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Capstone Integrated Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛒 Retail

Consulting • Retail

Capstone Integrated Solutions is a full-service software and services company that specializes in retail software solutions. The company provides a wide range of IT services, including custom development, application development, project management, and systems integration. With a focus on customer experience and support, Capstone operates on a build-as-a-service model, delivering comprehensive technology solutions for various platforms and industries, particularly in the retail sector.

📋 Description

• Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM. • Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting. • Own and continuously improve wholesale business processes and best practices within BlueCherry, including order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms. • Triage day-to-day support issues, resolve functional and process-level questions, and determine escalation needs. • Manage the relationship with CGS, including technical issue escalation, ticket tracking, upgrades, patches, and enhancement requests. • Lead user training, documentation, and change management for BlueCherry. • Evaluate BlueCherry releases and features and recommend adoption based on business impact. • Support integrations between BlueCherry and adjacent systems, including EDI, WMS, finance, and B2B ordering portals. • Drive continuous improvement to increase system adoption, data quality, and process efficiency.

🎯 Requirements

• Experience supporting or administering BlueCherry ERP or a comparable apparel/fashion-vertical ERP in a functional/business capacity. • Direct experience in a B2B / wholesale apparel or footwear business, including order management, EDI, allocation, and chargebacks. • Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM. • Experience managing a technical vendor or implementation partner relationship for engineering and technical support. • Ability to translate business requirements into system configuration and process design. • Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level. • Excellent communication, training, and documentation skills. • Preferred: prior experience at CGS or as a BlueCherry implementation/functional consultant. • Preferred: familiarity with EDI standards such as ANSI X12 and EDIFACT. • Preferred: exposure to Centric, YuniquePLM, Infor Fashion, or NGC.

🏖️ Benefits

• Competitive salary based on experience • Remote work (ET)