Property Adjuster – Inside

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Capstone ISG

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛡️ Insurance

🤝 B2B

☁️ SaaS

Insurance • B2B • SaaS

Capstone ISG is an insurance services firm that provides claims adjustment and related support for the insurance industry. Capstone offers third-party administration, liability claims management, daily property claims services (including full-adjustment and appraisal-only work), and independent catastrophe response. They serve domestic insurers, governmental entities, self-insurers, and the Lloyd's market, and emphasize combining superior talent and technology to deliver cost-effective claim adjustment services across select U. S. locations.

📋 Description

• Review claim forms, insurance policies, endorsements, client instructions, and supporting documentation to evaluate coverage and determine potential exposure • Investigate, evaluate, negotiate, and resolve residential and commercial property claims • Establish and maintain appropriate loss reserves • Prepare clear, accurate, and timely written reports • Prepare settlement letters, coverage correspondence, denial letters, Reservation of Rights letters, and other claim-related communications • Manage an assigned caseload while meeting productivity, quality, and client service expectations • Maintain complete claim file documentation, diary management, and follow-up activities • Review and manage field adjuster work product for accuracy, completeness, and compliance • Analyze property damage estimates, photographs, inspection reports, invoices, and supporting documentation • Evaluate contents inventories, perform pricing analyses, and prepare detailed claim inventory reports • Conduct subrogation investigations and identify recovery opportunities • Coordinate with consultants, contractors, engineers, experts, and independent service providers • Negotiate settlements under the direction of the Claims Manager or Supervisor and within assigned authority • Communicate with clients, insureds, field adjusters, and other claim stakeholders • Record time and expense charges according to client billing requirements • Maintain required adjuster licenses, certifications, and continuing education requirements • Comply with regulations, company policies, client requirements, and service standards • Maintain and expand professional and technical knowledge through education, training, and industry development • Provide guidance and support to less-experienced adjusters when requested • Participate in special projects and perform other assigned duties

🎯 Requirements

• High school diploma or equivalent required • College coursework, an associate degree, or a bachelor’s degree preferred • Candidates without prior adjusting experience must successfully complete Capstone’s specified adjuster training program • Working knowledge of Xactimate or comparable property estimating software preferred • Previous independent adjusting experience helpful • Farm and agricultural property claims experience is a strong plus • Excess and Surplus (E&S) property claims experience is a plus • Must hold, or have the ability to obtain and maintain, all adjuster licenses required by applicable state and local jurisdictions • Ability to work remotely during Eastern Time Zone business hours • Ability to manage multiple priorities and maintain accuracy in a high-volume, fast-paced environment • Strong customer-service skills • Strong analytical, investigative, mathematical, and problem-solving abilities • Ability to interpret insurance policies, endorsements, claim documentation, and technical information • Sound decision-making skills • Excellent attention to detail and accuracy • Effective written and verbal communication skills • Ability to prepare clear, concise, and professional claim reports and correspondence • Strong organizational, workload-management, and time-management skills • Ability to work independently in a virtual environment • Proficiency with claims management systems, estimating software, Microsoft Office, and other business applications • Ability to work under pressure, meet time-sensitive deadlines, and maintain high-quality work product

🏖️ Benefits

• Competitive salary with annual raises • Quarterly performance bonuses • Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Short-Term and Long-Term Disability Insurance • Life Insurance • Paid Sick Leave, Vacation, and Holidays • Fitness Membership Reimbursement • Company-paid training and continuing education • Remote work environment • Opportunities for professional growth and advancement