Customer Success Manager

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CarCutter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🚘 Automotive

☁️ SaaS

📣 Marketing

Automotive • SaaS • Marketing

CarCutter is an AI-driven vehicle imaging and merchandising platform for car dealerships and marketplaces. It provides mobile image capturing with AR guidance, AI backgrounding (photorealistic 3D showroom backgrounds), Next Gen 360° spins generated from a few photos, hotspots to highlight details or flaws, virtual showrooms, image enhancement, and a centralized CarCutter Hub to manage, standardize, and publish vehicle visuals across single or multiple rooftops. Target customers are dealerships, dealership groups, and marketplaces; the product speeds time-to-listing, increases clicks and conversions, and integrates with IMS/DMS and publishing pipelines. CarCutter emphasizes consistent, on-brand imagery, analytics, and workflow automation.

📋 Description

• Manage a portfolio of strategic accounts across North America • Serve as the primary post-onboarding point of contact for customers • Maintain regular communication through check-ins, account reviews, and Quarterly Business Reviews • Provide proactive and responsive customer support • Understand customer needs, challenges, and business objectives • Coordinate customer issues with Support, Product, Engineering, Sales, and Operations • Follow up on open issues and keep customers informed throughout resolution • Identify at-risk accounts and develop action plans to protect satisfaction and retention • Understand customers’ systems, workflows, integrations, and operational processes • Gather information to qualify and escalate technical issues effectively • Translate customer needs and technical challenges for internal teams • Explain technical topics to technical and non-technical stakeholders • Help customers determine whether issues require configuration, process changes, product guidance, or technical escalation • Monitor usage and engagement and address adoption gaps • Help customers maximize CarCutter features including batch editing, AI background replacement, 360° spins, custom showrooms, APIs, and integrations • Recommend workflows and capabilities that improve customer efficiency • Demonstrate operational and business value through data and customer outcomes • Identify opportunities to expand usage across locations, teams, brands, or services • Support renewals by demonstrating customer value and addressing risks • Contribute to retention and save plans • Identify expansion opportunities within multi-location dealership groups and automotive organizations • Partner with Account Executives on qualified upsell and expansion opportunities • Collaborate with Support and Product teams on bugs, technical challenges, and user friction • Gather and communicate customer feedback to internal stakeholders • Identify recurring issues and contribute to documentation, process, and product usability improvements • Share customer insights and North American market feedback with the wider organization

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, Client Services, Technical Account Management, or a similar customer-facing role • Experience managing B2B SaaS customers throughout the post-sales lifecycle • Strong experience in customer support, issue ownership, escalation management, or service delivery • Experience working with enterprise, mid-market, or multi-location customers • Ability to understand customer workflows, systems, integrations, and technical dependencies • Technical aptitude and comfort discussing APIs, integrations, data flows, and SaaS platforms • Ability to explain technical topics clearly to both technical and non-technical audiences • Strong communication, presentation, organization, and follow-up skills • Proven ability to manage multiple customers, priorities, and issues independently • Experience collaborating with Support, Product, Engineering, Sales, and Operations teams • Professional fluency in English, written and spoken • Willingness to travel occasionally within North America • Spanish or French language skills are a plus, not required • Nice-to-have: experience with automotive dealerships, dealer groups, automotive marketplaces, vehicle retailers, OEMs, or automotive technology providers • Nice-to-have: knowledge of the North American automotive retail ecosystem • Nice-to-have: familiarity with Dealer Management Systems, inventory platforms, digital retailing solutions, or automotive marketplaces • Nice-to-have: experience with CRM platforms, preferably HubSpot • Nice-to-have: experience with APIs, integrations, or technical implementation projects • Nice-to-have: familiarity with AI-powered products, image processing, computer vision, or digital merchandising