Divisional Operations Manager - Retail

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Cardinal Financial Consulting

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2021

💼 Consulting

💸 Finance

🤝 B2B

Consulting • Finance • B2B

Cardinal Financial Consulting is a founder-led financial services firm that provides forensic accounting, fractional CFO services, and bookkeeping aimed at growth-stage entrepreneurs and businesses preparing for scaling, M&A, or due diligence. The firm emphasizes transparent pricing, senior-led oversight (led by CEO Ryan Yates with 18 years in alternative investments), and services such as forensic readiness, valuation & damages, tax planning, and clean financial records to support strategic decisions and legal/transactional scrutiny. They position themselves between large firms and junior bookkeepers, offering recurring bookkeeping and monthly CFO engagements as well as hourly forensic work.

📋 Description

• Establishes production and quality control standards, holding both Sales and Ops teams to a performance service level agreement (SLA) and routine audits. • Monitors and rebalances processing pipelines, workloads and volume levels for balance and efficiency, and presents processing capacity plan to ensure quality, branch production goals/KPT’s/locks and service levels are being met consistently. • Identifies Operations staff not meeting performance standards and partners with Branch Manager to coach, develop, and overall improve processing performance, executing an action plan to improve LOA/TA/TC’s performance based off quality and efficiency results. • Reviews/audits incoming loan applications prior to submission to the processing and underwriting team for completeness and borrower engagement. • Monitors and advises Sales Team of locks that are expiring and/or assist with clearing lock mismatches; resolves or escalates file level issues if needed. • Reviews UW and Closing Doc rush request and escalates to Executive Support, Underwriting Manager/s, Closing Managers and EVP’s. • Takes an active role in forecasting and exceeding branch projections. • Monitor and track monthly funding projections for each branch. • Reviews Octane reports, monitoring daily, weekly and monthly production reports, effectively communicating status to all departments. • Addresses, resolves and swiftly responds to any consumer concerns related to the loan approval and processing phase or consumer experience as requested. • Manages loan pipeline to ensure there are no aged loan files and the loans are meeting all deadlines and overall service and quality expectations. • Conducts weekly and monthly pipeline meetings with Branch Manager to review production status and policy updates. • Oversees time cards, commissions and discretionary bonus requests, lead sources changes and other HR issues for direct and indirect reports, including Sales, Ops and Marketing. • Assists in the recruiting process; interviewing, onboarding and hiring and training all team members and performance management duties of the transaction management team. • Escalates to the Executive Team and SVP’s if any operational staff performance or training issues are noticed. • Communicate training needs as needed to the management team. • Effectively administers performance reviews, corrective action, coaching for Operations staff. • Leads team and individual employee meetings in an effective and professional manner. • Oversees planning, implementation, hiring and recruiting of division marketing team, providing coaching and direction for new sales campaigns, and marketing strategy and growth. • Other duties may be assigned.

🎯 Requirements

• Demonstrate working knowledge of federal and state guidelines, rules and regulations such as RESPA, TILA, HMDA, etc. • Ability to maintain a high level of professionalism, customer service, and communication with all parties involved in the loan cycle. • Proficient with Octane, and all other 3rd party settlement service provider functions as required to perform job duties. • Strong PC Skills. • Must be proficient in MS Windows, Excel, Google G-Suite and Outlook. • Intermediate Excel skills a plus. • Has knowledge of commonly used terminology, concepts and practices and procedures within the mortgage industry. • Ability to meet time deadlines while working under pressure. • Ability to effectively handle simultaneous tasks and projects in a fast paced environment. • Able to effectively and efficiently work independently or as a member of a team. • Ability to effectively analyze loan account related problems and define solutions.

🏖️ Benefits

• Great compensation package • Opportunity for career growth • A commitment to be a relevant market leader - we are aiming for the top! • Octane, our engineered proprietary technology that is transforming the mortgage industry • An empowered culture where your ideas are important and your voice matters • Full Benefits, beginning the first day of the month following your start date, including – Medical, Dental, Vision, Life, Disability Insurance, and much more • Generous paid time off package that also includes all major holidays • 401(k) w/ 50% match up to a maximum employee contribution of 5% - Beginning the 1st of the month following 30 days of employment