Customer Service Operations Representative

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $15 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Handle client/patient questions, complaints, requests and inquiries with courtesy and professionalism • Maintain knowledge of company products and services • Log into systems according to assigned skills and tasks • Complete customer-service documentation within 24 hours and follow company guidelines • Offer solutions to improve customer service quality and effectiveness • Respond to inbound and outbound telephone inquiries and address patient needs urgently • Provide accurate and timely solutions regarding orders, devices, usage and physician-ordered prescriptions • Overcome objections and resolve customer concerns to retain patient accounts • Update patient records, files and service issues accurately in information systems • Represent ADS professionally • Participate in management feedback and training • Assist other departments with patient processing and issues • Follow policies and procedures for consistent customer/patient care • Safeguard PHI and confidential information under HIPAA requirements • Provide feedback to improve processes and policies • Attend required department, team and company meetings • Perform additional responsibilities and special projects as needed

🎯 Requirements

• High School Diploma, GED or equivalent work experience, preferred • 1-3 years of experience, preferred • Must be proficient in both English and Spanish languages • Customer service experience in a call center environment is desirable • Basic knowledge of, or ability to learn customer service specialization • Demonstrated success in meeting goals and objectives • Proficiency in basic math and business calculations • Working knowledge of computer/data entry with the ability to learn new systems • Basic level of MS Office proficiency • Ability to work Monday-Friday 8:30AM to 5:00PM EST and rotating Saturdays 10AM-2PM EST • Compliance with HIPAA rules and safeguarding PHI and confidential information

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs