Supervisor, Access and Patient Support

🔥 41 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $68.5k - $97.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Oversee daily operations for a patient access support contact center team of up to 15 team members • Oversee daily operations for a quality performance monitoring team of up to 8 team members • Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance • Apply quality systems and approaches, including Call & Case Monitoring, Adverse Event reporting, and Non-Conformance management • Create and maintain program-specific Standard Operating Procedures and work instructions • Coordinate and deliver weekly, monthly, and quarterly program metrics and dashboard reviews • Share program results with internal and external senior leaders • Coordinate and deliver special projects related to quality monitoring and recurring quality calibration meetings • Assess, test, solution, and approve program changes involving IT, platform upgrades, and business-rule modifications • Report CRM and productivity-impacting system issues in a timely manner • Manage employee timecards and standard HR responsibilities • Open job requisitions, conduct interviews, and provide personnel recommendations • Coordinate corrective action with senior leadership and Advice and Counsel Center • Monitor program adherence, quality, and attendance and address issues accordingly • Report non-conformances in a timely manner • Collaborate with supervisors and business partners to resolve complex program issues • Conduct recurring development-based one-on-ones focused on performance and goal setting • Manage time and prioritize responsibilities to meet deadlines • Maintain regular contact with clients and third-party partners • Contribute to quarterly business reviews for clients, virtually or in person • Implement process efficiencies to reduce manual work • Host recurring team meetings covering updates, process changes, SLAs/KPIs, QA, and trends • Collaborate across departments • Travel may be needed up to 25%

🎯 Requirements

• Bachelor’s degree or equivalent work experience preferred • 3-5 years of experience in related field of patient support programs preferred • Previous management experience preferred • Previous Quality monitoring experience preferred • Strong communication, presentation, and time management skills • Commitment to the continued development of oneself and team members • Advanced computer skills and proficiency in Microsoft Office, including Word, Teams, Outlook, PowerPoint, and preferred Excel capabilities including pivot tables, graphing, and basic formulas • All U.S. residents are eligible to apply • Dedicated, quiet, private, distraction-free remote work environment with high-speed internet • Secure, high-speed broadband internet connection; DSL, Cable, or Fiber; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable • Download speed of 15 Mbps • Upload speed of 5 Mbps • Ping rate maximum of 30 ms • Hardwired connection to the router • Surge protector with network line protection for company-issued equipment • Flexibility to work Monday-Friday, 8:00am-5:00pm CST • Mandatory attendance for new-hire training from 8:00am-5:00pm CST during the first week

🏖️ Benefits

• Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs • Computer, technology and equipment needed to perform the job

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