Patient Access Liaison

🔥 1 minute ago

🐻 Alaska, Arizona, +3 more states – Remote

🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote 🌺 Hawaii – Remote 🎰 Nevada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Krystal Biotech, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Krystal Biotech, Inc. is a commercial-stage company focused on developing genetic medicines to address high unmet medical needs. Their mission is to develop and deliver redosable gene therapies for the treatment of severe, life-threatening, or rare diseases that have limited or no approved therapies. Krystal's first commercial product, VYJUVEK, is the pioneering redosable gene therapy designed to treat dystrophic epidermolysis bullosa. The company is advancing an integrated pipeline of genetic therapies aimed at correcting the root causes of serious and rare genetic diseases. Krystal utilizes a novel therapeutic platform based on a modified and engineered HSV-1 vector that is replication-defective and non-integrating, ensuring a safe and effective delivery of gene therapies. With two GMP facilities, Krystal is committed to the manufacturing and commercialization of transformative genetic medicines.

📋 Description

• Provide product reimbursement, distribution, logistical, and other non-medical educational assistance to patients/caregivers and HCP office and site-of-care staff • Educate patients and healthcare providers on therapy access requirements, prior authorization, and appeals • Help patients and office staff identify nearby sites of care and home dosing options • Navigate office and site-of-care staff to identify personnel supporting coverage and access needs • Educate on copay assistance, patient assistance programs, and alternative affordability options • Provide non-medical educational support on initiating therapy • Prepare patients and coordinate appointments and treatment • Build relationships with patients and caregivers through phone, text, email, virtual, or in-person connections • Follow educational and support programs to optimize adherence • Educate large centers, community prescribers, and sites of care on product procurement, billing, and coding requirements • Document case progress, complete assigned tasks, and perform case management in the Krystal patient CRM/Workflow system • Collaborate with specialty pharmacies, distributors, internal cross-functional teams, field sales, and healthcare providers • Perform other duties as assigned

🎯 Requirements

• BS/BA degree required • 5+ years of experience in patient services, field reimbursement, biopharma sales or account management required • Minimum of 1 year working directly with patients/families providing education and access support • Scientific background and ability to learn product and disease information • Orphan or Rare disease experience working directly with patients/caregivers • Familiarity with HIPAA guidelines and FDA regulations • Ability to travel between 30%-50% • Ability to handle difficult patient cases and resolve hurdles • Ability to work in team environment and manage communication and provide appropriate leadership with internal team members, specialty pharmacy partners, and field sales • Ability to respond immediately, when necessary (within 24 hours), to prevent lapses in treatment • Previous experience with Patient Journey Navigator (PJN) preferred for patient services and case management workflow • U.S. citizenship or employment eligibility is requested in the application

🏖️ Benefits

• Equity Compensation • Medical and Prescription Drug Coverage • Dental and Vision Insurance • Short and Long-Term Disability Insurance • 401(k) With Company Match • 401(k) Annual Student Loan Match Program • Paid Holidays • Paid Time Off • Flexible Spending Accounts (Health Care & Dependent Care) • Health Savings Account • Employee Assistance Program & Benefits Concierge App • AD&D and Life Insurance • Wellness Rewards Program

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume