Customer Support

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $28 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Cardless

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💳 Fintech

🔌 API

🤝 B2B

💰 $60M Series C - Cardless on 2025-09

Fintech • API • B2B

Cardless is a financial technology company that provides a modular, API-first credit card platform for other businesses to embed branded credit experiences into their apps and websites. It supplies full-stack infrastructure, prebuilt components, and end-to-end operations (including card servicing through partner banks) to let companies add approvals, rewards, card management, and in-product credit moments. Cardless works with enterprise customers like Coinbase, Qatar Airways, Alibaba, and Bilt to drive engagement, revenue, and loyalty, while operating as a fintech partner rather than a bank.

📋 Description

• Work on the company’s most complex tickets daily; triage and resolve them in Zendesk • Chase partners and internal teams, follow up on customer inquiries, keep customers updated, and close the loop • Track pending items to closure with Compliance, Legal, Payment Ops, Risk, and the BPO team • Handle complaints, BBB cases, and partner escalations as the last line of defense • Turn around the toughest cases and course-correct painful customer experiences • Know Cardless products and partners and provide accurate, tailored answers • Spot recurring issues and recommend ways for Tier 1 and Tier 2 teams to take ownership

🎯 Requirements

• 2+ years in customer support, including escalated or Tier 2+ cases • Comfort going "off book" when a case doesn't fit a playbook, and adapting as processes change • Strong organization: track dozens of open cases across owners and deadlines without dropping details • Clear, careful written and verbal communication • Proactive persistence with internal teams and partners, plus patience with customers • Self-starter and team player who learns new tools quickly • Discretion with confidential and sensitive information • Experience with Zendesk or a similar ticketing tool; administration experience is a plus • Credit card, payments, or fintech support experience, including disputes, refunds, fraud, or rewards • Bonus: experience with regulated complaints, BBB cases, BPO work, or airline loyalty programs

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