Customer Support & Success Specialist

Job not on LinkedIn

🔥 11 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Career Hire5

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

🎯 Recruiter

📚 Education

Consulting • Recruitment • Education

Career Hire5 is a career coaching and recruitment services platform that helps job seekers secure interviews and job offers through tailored career roadmaps, resume and LinkedIn optimization, mock interviews, and onboarding support. The company focuses on placing candidates in US-based remote roles and provides training, interview coaching, and cultural adjustment advice for those relocating internationally. Hire5 also partners with employers and claims experience hiring remotely for many US companies, combining recruitment expertise with candidate-focused career development.

📋 Description

• Handle consumer-side questions and issues through the website chatbot • Investigate reports of incorrect information or functionality • Clean records, check data quality, validate information, and help pull reports • Respond to enterprise customer requests • Transition into customer success and join customer calls to clarify customer needs • Check payment status and reconcile invoices • Explore compensation data to identify trends and changes over time • Investigate notable findings and create clear reports, charts, and insights for customers • Work through unfamiliar requests independently • Check data and AI-tool outputs rather than relying on the first answer

🎯 Requirements

• Fluent spoken English • Confidence communicating directly with U.S.-based customers • Hands-on, day-to-day experience using AI tools such as Claude or ChatGPT • Comfort iterating with AI tools, reviewing their outputs, and using MCPs or plugins in practical workflows • Analytical mindset and comfort thinking in numbers • Ability to reason through data and questions; previous data experience is useful but transferable reasoning ability is acceptable • Ability to work through ambiguity, take ownership, and move work forward independently • Availability to cover customer needs across U.S. Pacific time zones • Preferred: experience with compensation data, HR, People Operations, or compensation specialist work • Preferred: experience with reporting, data cleaning or validation, customer support, account support, or invoice reconciliation • Candidates must be seeking a long-term commitment and must not plan to combine several jobs

🏖️ Benefits

• Full-time job, 8 hours per day, Monday-Friday • Fully remote work • Long-term stability and commitment • Opportunity to gain valuable experience by learning from innovators Zuhayeer Musa and Zaheer Mohiuddin • Possibility to grow • Quick selection process • Salary paid in USD