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Application Analyst – Genesys

Job not on LinkedIn

🔥 20 hours ago

Where this job comes from

Posted on Advocate Aurora Health's careers page, not through a job board

First seen by Remote Rocketship 20 hours ago

Still open on Advocate Aurora Health's site. Checked 48 minutes ago.

Logo of Advocate Aurora Health

Advocate Aurora Health

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Identify, map, measure, analyze, and improve clinical and business processes, problems, and information requirements for assigned applications • Perform current and future workflow analysis and map critical business processes using reengineering techniques, industry standards, and best practices • Prepare business requirements documentation using case diagrams, data flow diagrams, data models, and object models • Evaluate proposed solutions against business and clinical needs • Translate user requirements into functional and technical design specifications • Prioritize requirements and discuss technological impacts • Configure applicable systems to meet business requirements • Develop test plans, test cases, and test scripts • Conduct unit, integration, system, and end-user acceptance testing • Track problem reports and document final outcomes • Develop training materials and provide client, support, trainer, and end-user training • Monitor system functionality and clinical and business processes, implementing changes as needed • Explain assigned applications and related systems to users and assist with application functionality and process flow • Develop and maintain workflows, requirements, specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines • Complete change and quality control documentation • Communicate project status and upgrades to clinic users, including potential delays or downtime • Manage multiple user requests and priorities • Schedule and manage application version upgrades • Provide application support and troubleshooting and respond to user calls

🎯 Requirements

• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field • Typically requires 3 years of experience in business process mapping, analysis, defining business and user requirements, acceptance testing and documentation • Experience using applications, operating systems, databases, basic hardware, platforms, connectivity, and interface design • Experience in healthcare applications • Project management experience and ability to use project management software • Ability to work with minimal supervision, balance multiple tasks, set priorities, and complete assignments timely • Organizational and analytical skills • Strong problem and issue resolution skills • Strong written and oral communication skills • Ability to work closely with healthcare application users, vendors, and technical professionals • Ability to translate user requirements into system specifications • Understanding of change management practices and procedures • Understanding of technical components and their relationship to applications • Ability to perform approximately 30% work-related travel • Ability to operate necessary equipment and lift up to 40 lbs. occasionally • No relocation • No sponsorship or transfer of visa now or in the future

🏖️ Benefits

• Comprehensive Total Rewards benefits and well-being programs • Competitive compensation • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program

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