Civil Rights Specialist

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🔥 10 minutes ago

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Advocate Aurora Health

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Coordinate receipt, investigation, and resolution of discrimination in service delivery cases • Support and conduct investigations of lower-moderate acuity civil rights and language access complaints • Escalate moderate or complex cases to Civil Rights Leadership • Identify, analyze, mitigate, and prevent civil rights-related risk • Maintain confidential complaint, investigation, and resolution documentation • Track, analyze, and report civil rights and language access complaints • Coordinate collection and validation of patient demographic data • Support preparation and submission of the Wisconsin State Civil Rights Compliance Plan • Contribute to annual civil rights teammate training and targeted remedial training • Participate in enterprise-wide committees, workgroups, and civil rights initiatives • Maintain compliance files and documentation for audits • Maintain the Civil Rights SharePoint site • Monitor changes to applicable laws, regulations, rules, and policies • Partner with Clinical Risk, Patient Experience, Teammate Relations, and Patient Advocacy teams

🎯 Requirements

• Bachelor’s degree in public health, public policy, legal studies, healthcare administration, or related clinical discipline • 3 or more years of cumulative experience in civil rights, disability rights, investigations, clinical or administrative health care, and policy/program development • Ability to analyze, evaluate, and provide expert consultation on complex civil rights, disability rights, and cultural equity issues • Strong written and verbal communication skills • Ability to investigate and resolve civil rights complaints through collaborative problem-solving, mediation, and policy-informed decision-making • Demonstrated cultural and racial competency • Skilled in multidisciplinary collaboration and managing multiple projects • Knowledge of ADA, Section 1557, Title VI, and CMS requirements • Strong organizational, analytical, and problem-solving skills • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) • Ability to learn and use EHR platforms, incident tracking systems, and compliance dashboards • Familiarity with health care delivery systems, patient rights, and program implementation • Ability to present professionally and communicate across all organizational levels • No relocation, sponsorship, or transfer of visa available • Preferred: 5 years of progressively responsible experience in civil rights, disability rights, healthcare equity, or related fields

🏖️ Benefits

• Comprehensive Total Rewards benefits and well-being programs • Competitive compensation • Generous retirement offerings • Career development programs • Premium pay such as shift and on-call pay • Incentive pay for select positions • Opportunity for annual performance-based increases • Paid Time Off programs • Medical, dental, vision, life, and short- and long-term disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program

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