Financial Advocate

Job not on LinkedIn

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $22 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Advocate Aurora Health

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10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

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Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Act as a liaison between health services and consumers regarding costs, funding possibilities, and payment options • Educate consumers about cost of care and assist with planning and managing financial responsibility • Calculate personalized estimates of patient financial responsibility based on insurance coverage • Explain patient liability, deductibles, coinsurance, copayments, non-covered services, and out-of-network costs • Request upfront payments for self-pay amounts and outstanding balances • Establish payment arrangements and communicate installment due dates and amounts • Interview uninsured patients to assess financial needs • Identify assistance programs and coordinate completion of coverage paperwork and applications • Follow up to obtain funding sources for patients’ health services • Initiate credit scoring for Medicaid, hospital-sponsored charity care, and other program eligibility • Collaborate with state social workers and outside eligibility vendors on Medicaid applications • Maintain knowledge of insurance benefits, insurance companies, Marketplace options, and other payer sources • Educate physician offices and patients on financial assistance, patient financial responsibility, non-covered services, and deferral-of-care policies • Coordinate with provider offices on scheduling based on funding needs and financial responsibility • Stay current on Medicare, Medicaid, government funding regulations, eligibility requirements, charity care policies, and 501R regulations • Conduct patient interviews in compliance with HIPAA and manage demographic data, discussion topics, and actions taken • Collaborate with peers in operational workflows for uninsured or cost-concerned patients • Serve consumers virtually and in bedside, Emergency Department, clinic, Urgent Care, consult, and Financial Resource Specialist office settings

🎯 Requirements

• High School Graduate, or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) • Typically requires 2 years of experience in Patient Access, health care, insurance industry, or in a customer service setting • Ability to communicate clearly and proactively to management about customer service and process improvement issues • Ability to articulate HIPAA and EMTALA regulations as they relate to patient interactions • Solid knowledge of insurance operations related to denials and appeals processes • Basic medical coding knowledge • Understanding of insurance, billing, and denials • Ability to use scripted notes and clear written communication when documenting in patient accounts • Ability to travel and work in varying weather and road conditions • Must be able to sit a majority of the workday • Occasionally lift up to 10 lbs.

🏖️ Benefits

• Benefits eligible • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance and paid parental leave • Defined contribution retirement plans with employer match • Financial wellness programs • Educational Assistance Program • Premium pay such as shift and on-call pay based on role • Incentive pay for select positions • Opportunity for annual performance-based increases • Competitive compensation • Career development programs

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