Patient Access and Care Team Representative

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Alaska, +30 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Advocate Aurora Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

💰 $10.2M Grant on 2019-08

Healthcare • Healthcare Insurance

Advocate Aurora Health is a leading healthcare organization that operates across various regions including Central Chicagoland, Central Wisconsin, Greater Milwaukee, and more. With a diverse range of career areas such as advanced practice clinicians, behavioral health, nursing, and more, Advocate Aurora Health is committed to helping people live well. The organization offers numerous benefits and opportunities for career advancement, fostering an environment where individuals can thrive and innovate in the healthcare sector. Advocate Aurora Health prioritizes the safety of its candidates and maintains a robust recruitment process to protect sensitive information.

📋 Description

• Act as the first point of contact for customers reaching out to Advocate Aurora through Patient Access & Care Team services • Support PACT initiatives and services while accurately documenting interactions in the electronic medical record • Provide wayfinding and resolve customer inquiries • Provide general information and page providers • Front-end symptomatic patient calls for nurse triage • Update customer information and demographics • Verify medical records • Enter medication refill requests • Schedule patient appointments • Use facility/provider information and established procedures to link the patient experience between PACT and practice sites • Assist inbound callers and make outbound calls when required or follow-up is necessary • Recognize complex problems and escalate for resolution • Perform basic technical troubleshooting for online applications, systems, or access • Coordinate appointment cancellations, reschedules, and additions • Obtain demographic and insurance information and verify insurance coverage • Complete forms and update medical records • Identify emergent calls and transfer them to Registered Nurses for triage • Route patients for triage, scheduling, rescheduling, cancellations, medication refill requests, and provider/facility paging • Provide customer service according to departmental standards • Support organizational marketing efforts through information and referrals • Maintain records and update provider and marketing databases • Maintain knowledge and efficient use of department information systems • Perform additional duties based on department needs

🎯 Requirements

• High School Graduate • Typically requires 0 -1 year experience in a call center, healthcare or other applicable customer service-related area • Knowledge of customer service and ability to work with a variety of patients and patient situations • Ability to follow workflows while operating in a structured environment • Basic knowledge of medical terminology is helpful but not required • Basic understanding of computers and desktop software packages • Ability to work in a fast-paced environment, handling a variety of customer/patient needs • Basic multitasking and problem-solving skills, organization and prioritization skills • Ability to use/manage a multiple-line telephone system • Demonstrated ability for analysis, logical thinking, accuracy and concern for detail • Strong verbal communication skills and ability to interact with a diverse customer population • Ability to provide excellent customer service and follow up • Ability to communicate with customers/patients while researching and documenting the interaction on multiple systems • Ability to work with a variety of customers and actively listen to determine the customer's needs • Ability to resolve customer issues • Ability to work a variety of hours based on departmental business needs • Three weeks of mandatory training availability • Licensure, registration, and/or certification: None

🏖️ Benefits

• Comprehensive suite of Total Rewards • Competitive compensation • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance • Paid Time Off programs • Medical, dental, vision, life, and Short- and Long-Term Disability benefits • Flexible Spending Accounts for eligible health care and dependent care expenses • Adoption assistance • Paid parental leave • Defined contribution retirement plans with employer match • Other financial wellness programs • Educational Assistance Program