Patient Access Representative

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Touchstone Medical Imaging, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1991

🏥 Healthcare

👥 B2C

Healthcare • B2C

Touchstone Medical Imaging, LLC is an outpatient diagnostic imaging provider that operates multiple imaging centers across the United States. The company offers a range of radiology services including MRI, CT, PET/CT, ultrasound, X‑rays, myelogram, arthrogram, bone density (DEXA), low‑dose lung CT, calcium cardiac scoring CT and women’s imaging. Touchstone provides patient and physician resources, appointment scheduling, billing and medical records support, and emphasizes lower-cost imaging compared with hospital-based imaging.

📋 Description

• Champion the Lumexa Way in daily activities • Ensure accuracy of patient data entered into the electronic medical record system • Schedule and confirm ultrasound and X-ray appointments • Enter appointment dates and times into the computerized scheduling system • Enter imaging orders when needed • Schedule appointments for all imaging modalities when needed • Communicate patients' or patient representatives' financial responsibility • Explain exams/procedures, preparation instructions, and location directions to patients and provider office staff • Act as a liaison for center operations and the centralized authorizations department • Contact referring provider offices to obtain exam orders when necessary • Handle inbound and outbound patient and provider calls via telephone softphone application • Calmly handle patient experience and customer service issues, escalating to leadership when appropriate • Perform other duties as assigned per business need

🎯 Requirements

• High school diploma or equivalent • 1-3+ years related health care scheduling for multiple locations, medical terminology, physician billing and/or medical reception/medical office experience preferred • Call center or phone experience preferred • Previous customer service background required • Experience working with a computerized scheduling system preferred • Bilingual preferred • Ability to meet and/or exceed performance metrics • Knowledge of and adherence to company policies and protocols • Knowledge of and adherence to HIPAA and safety guidelines • Knowledge of basic level computer skills • Skill in organizing and prioritizing work and following assignments through to completion • Skill in written and verbal communication • Ability to work independently and in a team environment • Ability to work in a fast-paced environment and meet established deadlines • Ability to be flexible in schedule and adaptable to constant change • Ability to effectively handle details with accuracy • Ability to maintain regular attendance and on-time approval to work as scheduled • Ability to deliver high quality customer service to internal and external customers by communicating with integrity and compassion • Ability to resolve service recovery issues and understand when to escalate to the next level • Ability to remain calm in difficult situations

🏖️ Benefits

• Fully remote position