Customer Implementation and Support Specialist

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AssetIntel

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🏢 Enterprise

🚗 Transport

Enterprise • Software • Transport

AssetIntel is a company that revolutionizes infrastructure asset management by offering a suite of applications designed to digitize asset inspection and management processes. Their tailored solutions help public transportation departments and agencies manage asset inventory, transition NBI data to SNBI, monitor natural disasters, and plan capital budgets effectively. With a focus on increasing efficiency and accuracy while optimizing costs, AssetIntel provides software development and implementation services for enhanced safety and longevity of infrastructure assets.

📋 Description

• Lead software implementations for new and existing clients, ensuring successful deployment and adoption of AssetIntel solutions. • Facilitate the transition of clients from legacy systems to inspectX, including requirements gathering, project planning, and implementation activities. • Configure forms, attributes, workflows, reports, and system settings to meet client-specific requirements. • Manage user acceptance testing (UAT), go-live activities, and post-launch support to ensure a smooth transition to production. • Serve as the primary point of contact for escalated client support tickets requiring advanced troubleshooting, analysis, or coordination. • Build and maintain strong relationships with clients through regular meetings and ongoing communication.

🎯 Requirements

• Strong communication skills with the ability to build relationships with clients and collaborate effectively with internal teams. • Deep knowledge of bridge inspection processes, including NBI and SNBI. • Proficiency in at least one bridge inspection system (e.g., inspectX, AASHTOWare BrM, or Bentley AssetWise). • Solid IT knowledge with the ability to quickly learn and use tools like SQL, Postman, and Zendesk. • Experience with project management, including tracking milestones, coordinating teams, and meeting deadlines.

🏖️ Benefits

• Remote-First Culture: Work from anywhere in the USA. • Growth Opportunities: Be part of a growing company in the transportation asset management space. • Comprehensive Benefits: Market-competitive compensation, performance-based bonuses, and a generous vacation policy. • Health Insurance: Health insurance to ensure your well-being. • 401(k) Plan: Save for your future with our employer-supported retirement plan. • Impactful Work: Help transform how infrastructure is managed and maintained across the U.S. and beyond.