Omni-Channel Member Advocate

🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $24 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Blue Cross Blue Shield of Massachusetts

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

⚕️ Healthcare Insurance

🏥 Healthcare

Insurance • Healthcare Insurance • Healthcare

Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. With over 80 years of market leadership, it provides services to approximately 3 million members, emphasizing security, stability, and peace of mind. The organization is dedicated to creating an inclusive workplace that fosters career development and well-being for employees. As an Independent Licensee of the Blue Cross and Blue Shield Association, it complies with federal civil rights laws regarding non-discrimination.

📋 Description

• Resolve member inquiries through live chat and email • Occasionally make outbound phone calls to resolve complex member issues • Support members with claims, benefits, eligibility, pharmacy, and related health insurance topics • Take ownership of member issues and guide members to resolutions • Meet productivity, customer service, and performance benchmarks • Participate in new-hire training and ongoing professional development • Conduct industry research, continuous learning, and information gathering • Work in a fast-paced, structured, and supportive service center environment • Support members through electronic communication channels • Deliver an exceptional member experience

🎯 Requirements

• High school diploma or equivalent • 2 years of experience in customer service • At least 6+ months of experience frequently communicating with customers by phone, chat, email, and/or in person, with communication comprising at least 60% of work time • Proficient in keyboarding/typing speed and accuracy • Strong working knowledge of computer software applications and operating systems • Ability to learn quickly and navigate multiple systems simultaneously • Strong written and oral communication skills • Business writing, grammar, and plain-language knowledge • Ability to perform complex problem-solving and multitask • Digital agility and comfort navigating multiple computer systems and software platforms simultaneously • High school degree or equivalent required • Bachelor’s degree in English, Communications, or related field preferred • Experience in a fast-paced contact center environment preferred • Experience in the health care or insurance industry preferred

🏖️ Benefits

• Flexible remote working solutions • Recognition and rewards for high performance and continuous improvement • Internal career pathing with individual mentorship, networking, and corporate events • Participation in Employee Resource Groups (ERGs) • Best-in-class health, wellness, and 401(k) retirement benefits • Paid holidays, vacation, personal, and wellness time • Paid volunteer and community service opportunities • Tuition reimbursement program • Paid time off • Medical, dental, and vision insurance • Suite of well-being benefits • Variable pay eligibility