Member Service Representative I

🔥 0 minutes ago

🦞 Maine, New Hampshire, +4 more states – Remote

🦞 Maine – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🍁 Vermont – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Martin's Point Health Care

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛡️ Insurance

📦 Logistics

💼 Consulting

Insurance • Logistics • Consulting

Martin's Point Health Care is a healthcare organization committed to serving its local communities through high-quality primary and specialty care services. The organization places a strong emphasis on creating a positive workplace culture, recognizing employee contributions, and fostering workforce diversity. Martin's Point Health Care offers a range of career opportunities across various departments, from healthcare providers to corporate roles, and supports employee growth through competitive compensation, development programs, and generous perks. Additionally, the company is recognized for its community impact efforts, raising significant funds for community organizations and encouraging employee volunteerism.

📋 Description

• Interact with and support Health Plan members to ensure customer satisfaction, member loyalty, and retention • Deliver accurate and timely information while meeting compliance requirements • Build relationships with members, contracted brokers, teams, and departments • Service current member needs for the designated line of business via telephone, in writing, and in-person according to service standards and regulatory requirements • Coordinate inquiry resolution with other Martin’s Point departments • Provide benefit, claims, and coverage information to members • Perform administrative activities related to Member Services • Maintain accurate information and documentation in systems and databases • Participate in Member Service process improvement events and assigned projects

🎯 Requirements

• High School diploma or equivalent • 2+ years’ experience in customer service • Candidates must reside in Maine, New Hampshire, Vermont, Ohio, Pennsylvania, or Upstate New York • Candidates must be available to start on October 19, 2026 • Expert knowledge in Microsoft Office Suite • Ability to learn and adapt quickly to new applications • Understanding of telephonic systems, call recording, and tracking systems • Outstanding telephone and interpersonal skills • Ability to work in a fast paced, high stress environment • Ability to prioritize and multi-task while maintaining focus on department objectives • Ability to function independently and within a team • Ability to work collaboratively with other members of the Member Services team and others throughout the organization • This position is not eligible for immigration sponsorship

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Retirement savings with employer contributions • Paid time off • Volunteer time off • Pie day • Other employee benefits • Additional compensation, including incentive or commission-based programs, where applicable