Client Support

🕒 2 days ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📁 Client Services

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Careficient, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Careficient, Inc. is a healthcare-focused software company that provides a comprehensive, cloud-based EMR (electronic medical record) and agency management platform for home health, hospice, and other post-acute care providers. Their SaaS solution integrates clinical documentation, scheduling, payroll, revenue cycle management, electronic visit verification (EVV), payer eligibility and authorization tracking, interoperability with partners, and purpose-built AI automation to streamline workflows, improve compliance, and accelerate billing and collections. The platform is designed by healthcare professionals and marketed to agencies seeking an all-in-one system to replace multiple tools and optimize operational efficiency.

📋 Description

• Respond to customer inquiries via phone, email, chat, and support tickets. • Assist users with password resets, account access, navigation, and basic software functionality. • Provide exceptional customer service and maintain a positive client experience. • Accurately document customer interactions and issue details in the support system. • Escalate unresolved or technical issues to higher support tiers. • Follow up with customers to ensure issue resolution and satisfaction. • Maintain knowledge of software features, updates, and common workflows. • Meet customer satisfaction and response time goals.

🎯 Requirements

• High school diploma or equivalent required. • 0–2 years of customer service or software support experience. • Strong verbal and written communication skills. • Comfortable working with software applications and technology. • Ability to stay calm and professional in challenging situations. • Experience using ticketing or CRM systems preferred. • Strong organizational and multitasking skills in a fast-paced environment. • Call center or SaaS support experience preferred. • Bilingual (English/Spanish) skills preferred but not required. • Experience with CRM or ticketing systems. • Strong empathy and active listening skills. • Strong attention to detail and organization. • Team-oriented mindset.