Intake Coordinator

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🔥 0 minutes ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $45k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Carelinks ABA

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Carelinks ABA is a provider of Applied Behavior Analysis (ABA) therapy focused on empowering children with autism and supporting their families through individualized, evidence-based in-home and community-based services. The company delivers care through Registered Behavior Technicians and licensed clinicians, offers parent training, interdisciplinary collaboration with schools and providers, and handles insurance coordination. Carelinks ABA operates multiple locations across several U. S. states and emphasizes building communication, social, daily-living, and pre-academic skills to help each child reach their full potential.

📋 Description

• Manage the intake pipeline from initial inquiry through enrollment • Respond quickly to families, prospective clients, and referral sources interested in ABA services • Explain ABA services and the intake process to prospective families • Proactively follow up by phone, text, and email • Maintain a clear next step and follow-up plan for every active intake • Build relationships with families and guide them through the intake process • Collaborate with Operations and Care Coordination teams on eligibility, service needs, and next steps • Coordinate intake and other required appointments • Maintain accurate records of communications, referrals, follow-ups, documentation, and next steps • Prepare, collect, and track intake, consent, and other required forms • Identify stalled intakes, missing information, and barriers, and resolve them • Support families through handoff to Care Coordination and toward the start of services • Own every lead through an outcome • Improve the speed, smoothness, and quality of the intake process • Support the growing company wherever needed

🎯 Requirements

• Experience in intake, admissions, recruiting, sales, customer service, healthcare, behavioral health, or another fast-paced, people-facing role preferred • Experience with insurance payors, including commercial insurance and Medicaid, is a plus • Previous ABA experience is strongly preferred • Ability to understand ABA and explain it confidently and accurately to families • Strong organizational skills and ability to track multiple moving pieces • Proactive follow-up and strong sense of urgency • Persistence while maintaining warmth and compassion • Clear, professional communication by phone, text, and email • Problem-solving ability • Ability to work independently and take ownership of responsibilities • Comfort being accountable for results • Ability to learn new systems and technology quickly • Commitment to creating a positive family experience • Bachelor's degree in psychology, social work, counseling, or a related field preferred, but candidates without one are welcome

🏖️ Benefits

• Salary of $45,000–$65,000 per year