Engineering Manager – Messaging & Applications Teams

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CareMessage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🤝 Non-profit

☁️ SaaS

Healthcare • Non-profit • SaaS

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Their platform delivers automated, personalized patient outreach and engagement — including 1:1 messaging, SDOH workflows, population outreach, health coaching, closed-loop referrals, and appointment lifecycle messaging — and integrates with EHRs and interoperability standards (HL7, FHIR, APIs, SFTP). CareMessage focuses on improving access to care, clinical outcomes, and addressing social drivers of health for safety-net providers such as Federally Qualified Health Centers, free and charitable clinics, and Tribal Health Organizations. The organization uses data analytics and AI-backed precision messaging to scale health equity while operating as a nonprofit that reinvests revenue into impact.

📋 Description

• You are excited about and comfortable taking responsibility for understanding and defending the investments and decisions your team is making (challenging, redirecting, and supporting them cross-functionally), and demonstrating a personal understanding of our organizational objectives and how the work you are directing is the most valuable investment to help achieve them within your scope of ownership. • Directly oversee and guide the Messaging and Applications teams (engineers, a team lead, and QA across the two teams), providing consistent, constructive feedback and conducting performance reviews to foster professional growth. • You know the difference between good and great performance and how to get that from your team members, including when to challenge, redirect, and manage up and/or out. • You know when and how to advocate for new team members or missing skillsets that would help the department accomplish more. • Actively participate in the recruitment, interviewing, and retention of top-tier engineering talent, and collaborate with other people managers to nurture team engagement and company culture. • Champion the adoption of modern, AI-assisted engineering practices across both teams by evaluating new tools, setting responsible-use guardrails (especially around PHI), and continuously raising the bar on productivity and quality. • Working with engineering and product leadership, refine and execute the technical strategy for a reliable, compliant, and scalable core product. • Manage shared ownership and coordination between the two teams, given that they work within the same core web application and codebase. • Remain close to the solutions and, when necessary, play a hands-on role: communicating via prototypes or vibe-coded example applications, helping unblock the team, and reviewing technical work. • Stay abreast of emerging technologies and industry trends and advocate for best practices in the department; review and collaborate with engineers on technical specifications to ensure excellence in execution. • Work closely with Product and Design to conceptualize and define impactful solutions, often through Product Requirements Documents (PRDs). • Skillfully lead and facilitate team rituals such as Kickoffs, Retrospectives, and Tech Debt Reviews, and collaborate cross-functionally to understand estimates and prioritize the backlog, making pragmatic trade-offs. • Develop processes, tools, and systems that enhance the department's overall effectiveness. • Contribute to the team by participating in the On-Call (PagerDuty) rotation.

🎯 Requirements

• Proven Track Record: At least 5 years of successful experience as an Engineering Manager over product/application engineering, in two or more early-to-growth-stage remote startup environments. • Strategic Leadership: Demonstrated ability to lead and drive the delivery of long-term technical projects across multiple teams, driving measurable outcomes. • Technical Proficiency: Strong technical acumen with a deep understanding of building and operating customer-facing web applications (web frameworks, relational databases, APIs, cloud infrastructure). • Modern & AI-Assisted Engineering: A track record of adopting modern development practices and leveraging AI-assisted tooling (e.g., AI coding assistants and LLM-based workflows) to raise engineering velocity and quality, with the judgment to apply them responsibly in a healthcare/PHI context. You actively coach your teams to fold these tools into their day-to-day work. • Hands-on Experience: The ability to get hands-on with the codebase when needed. (This is predominantly a management position; however, you should be able to dig in to help debug issues, review technical work, and unblock the team.) • Collaborative Expertise: Exceptional collaboration and influencing skills, working effectively cross-departmentally to craft optimal solutions while navigating multiple constraints. • Situational Awareness: The ability to discern when to dive into technical details and when to maintain a higher-level perspective when working with Engineers, Product, and Design. • Cultural Advocate: A commitment to cultivating both individual growth and a high-performance engineering culture that attracts top talent. • Mentorship: A growth-oriented mindset with the capability to guide others on their development journey. • Communication Skills: Outstanding written and verbal communication skills, especially in a fully remote environment. • Autonomous Prioritization: Proficiency in identifying and managing priorities independently across two teams, ensuring an efficient workflow. • Diversity and Inclusion: Dedication to promoting diversity and inclusion within teams, especially given our global team composition. • This role requires the candidate to reside within the United States of America.

🏖️ Benefits

• Paid parental leave for biological and adopted children • 18 paid company holidays, including a one week mid-year and one week end-of-year break • 9 wellness days to be used for self-care- or anything that comes up in life • 15 days of PTO • 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter • Generous medical, dental, and vision insurance for employees and their families • Health Savings Accounts and Flexible Spending Accounts • Short & long-term disability insurance • $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources • PerkSpot: Instant access to discounts on products & services from hundreds of vendors • Volunteerism incorporated in onboarding and encouraged on an ongoing basis