Software Engineer II, L2 Messaging Team

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🕒 April 20

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CareMessage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🤝 Non-profit

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

💰 $250k Grant on 2020-07

Non-profit • Healthcare Insurance • Artificial Intelligence

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. The organization partners with safety-net organizations to increase access to care, improve clinical outcomes, and address social determinants of health through its data-powered patient engagement solutions. Using precision messaging and AI-backed platforms, CareMessage focuses on advancing health equity for underserved communities, working with federally qualified health centers, free and charitable clinics, tribal health organizations, and primary care associations. The platform supports healthcare providers by increasing operational effectiveness and automating patient communications, facilitating better engagement with patients, and helping healthcare organizations succeed in value-based care models.

📋 Description

• You will contribute to the technical delivery of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to build solutions that deepen patient engagement and health outcomes • You will build and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers • You will participate in team rituals and discussions, give and receive code reviews, and grow your ownership of well-defined features under the guidance of senior engineers • You will contribute to architectural discussions and learn from the design decisions that shape how we build and scale our messaging infrastructure, including delivery optimization, AI-driven message categorization, and multimedia messaging (MMS/RCS) • You will provide documentation for the messaging features you build, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production • You will work closely with Product teams to understand requirements, contributing technical input during solution definition and collaborating on Product Requirements Documents (PRDs) • You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews • You will contribute to the team by participating in On-Call (PagerDuty) activities

🎯 Requirements

• Minimum 5 years of hands-on software engineering experience, with solid proficiency in Ruby on Rails and JavaScript. • Minimum 5 years’ experience building and maintaining backend systems, APIs, and services, with demonstrated experience completing scoped work with growing independence. • Solid fundamentals of computer programming, including a good understanding of software development lifecycle, coding best practices, design patterns, object-oriented architecture, etc. • Working SQL proficiency with a strong analytical mindset, comfortable querying and working with datasets to troubleshoot issues and inform technical decisions. • A commitment to supporting and fostering diversity and inclusion (We have a global team, and you will regularly collaborate with people from a variety of walks of life.) • Demonstrated ability to complete scoped work with guidance, follow established patterns, participate in code reviews, and grow toward independent ownership of well-defined features. • Growth-oriented mindset • Outstanding written and verbal communication skills, especially in a fully remote environment • Ability to collaborate with technical and non-technical partners to support discovery, development, and testing phases of messaging platform features • Experience working in teams where automated tests are an expected part of development, including writing and maintaining tests alongside production code • Ability to communicate progress and blockers clearly, ask for help when stuck, and maintain consistent communication with stakeholders to keep projects moving forward.

🏖️ Benefits

• Flexible work hours; fully remote team • Paid parental leave for biological and adopted children • Half-day Fridays, every Friday • 18 paid company holidays, including a one week mid-year and one week end-of-year break • 9 wellness days to be used for self-care- or anything that comes up in life • 15 days of PTO • 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter • Generous medical, dental, and vision insurance for employees and their families • Health Savings Accounts and Flexible Spending Accounts • 401k retirement plan • Short & long-term disability insurance • $100 per employee yearly wellness budget, with flexibility to spend on physical, emotional, and mental wellness resources • PerkSpot: Instant access to discounts on products & services from hundreds of vendors • Annual budget for professional and personal development (webinars, online courses, books, and more) • Volunteerism incorporated in onboarding and encouraged on an ongoing basis