Senior Product Operations Manager

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CareMetx, LLC

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

Healthcare Insurance

CareMetx, LLC is a company that specializes in transforming patient access to specialty therapeutics by reducing the time to therapy. They offer a digital Hub service that addresses emotional, financial, and clinical barriers for patients, aiming to improve treatment timelines and ongoing therapy use. CareMetx provides high-touch support and utilizes advanced technology to offer solutions for access, affordability, and adherence, benefiting both patients and healthcare providers. They partner with specialty pharmaceutical brands, healthcare providers, and hospital systems to enhance patient outcomes.

📋 Description

• Serve as accountable party for tracking and driving all productization workstreams required for product launches (new products, major features, or capability releases) across internal hub, pharmacy, and external hub product lines. • Define and maintain pre-launch checklists for product releases, ensuring all cross-functional deliverables (operations, technology, compliance, marketing, documentation) are complete and approved prior to a product's go-to-market date. • Partner with Product and Operations teams to plan and sequence product launch activities, milestones, and dependencies — prior to initiating internal and external communication. • Proactively identify and escalate risks, blockers, and gaps in product launch readiness; facilitate resolution with appropriate stakeholders. • Participate in Quarterly Product Business Reviews, providing updates on product launch readiness, product operations status, and key initiatives. • Coordinate with the marketing team on collateral, messaging, and campaign execution related to product launches and updates. • Provide input on external-facing product documentation such as client-facing materials, provider guides, and patient support resources, in coordination with PMs and Product Owners.

🎯 Requirements

• Minimum of five (5) years of experience in product operations, project management, or a related role; experience in healthcare, pharmaceutical, or hub services industries strongly preferred. • Demonstrated experience managing cross-functional projects and driving deliverables to completion in a fast-paced environment. • Experience creating and maintaining product or operational documentation for both internal and external audiences. • Experience developing patient journey maps or similar workflow/process documentation preferred. • Bachelor’s degree in business, healthcare administration, communications, or a related field, or equivalent combination of experience and education. • PMP, CSM, or equivalent project management certification preferred.

🏖️ Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Health insurance. • 401(k) matching. • Flexible work hours. • Paid time off. • Remote work options. • Professional development opportunities.