Patient Engagement Specialist I

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $18 - $27 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareMore Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

CareMore Health is an integrated healthcare organization delivering personalized, whole-person advanced primary care through a network of clinics and roughly 14,000 providers across multiple U. S. states. The company focuses on preventive care and management of complex chronic conditions, partnering with health plans, brokers, and provider networks to coordinate care for patients and accept a variety of insurance plans. CareMore emphasizes compassionate, patient-centered care, supporting both individual patients and institutional partners to improve outcomes and lower total cost of care.

📋 Description

• Answer incoming patient calls, messages, or requests using approved scripts, workflows, and service standards • Schedule, cancel, and reschedule appointments according to provider templates, visit type guidelines, and site-specific scheduling rules • Verify patient demographic information, insurance details, contact information, and appointment needs in scheduling and electronic medical record systems • Route clinical questions, medication requests, urgent symptoms, and care team messages to the appropriate licensed clinical staff or operational queue • Provide routine information to patients regarding appointment preparation, arrival instructions, documentation needs, and standard access processes • Document call outcomes, scheduling actions, message routing, and patient communication accurately in designated systems • Escalate complex patient concerns, scheduling exceptions, system issues, or service barriers to more experienced staff or leadership • Support patient access and accurate patient service under close supervision within established parameters

🎯 Requirements

• Ability to perform routine scheduling, call handling, information verification, message routing, and documentation tasks under established procedures • Ability to use scheduling and electronic medical record systems • Ability to follow approved scripts, workflows, escalation guidelines, and service standards • Ability to accurately document call outcomes, scheduling actions, message routing, and patient communication • Ability to escalate complex patient concerns, scheduling exceptions, system issues, or service barriers • Foundational knowledge of patient engagement, scheduling workflows, patient communication standards, electronic medical record documentation, and service procedures developed through structured assignments and frequent guidance