Call Center Counselor

Job not on LinkedIn

🔥 6 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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CarePoint

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🏥 Healthcare

💼 Consulting

👥 B2C

Healthcare • Consulting • B2C

CarePoint is a tech-forward healthcare system focused on expanding access to quality, patient-centered healthcare across Africa. Headquartered in New York with operations in Egypt, Ghana, and Nigeria, CarePoint identifies, manages, and transforms promising healthcare brands, delivering patient-centered services at competitive cost. The organization positions itself as both an operator of healthcare services and a strategic partner that builds and scales healthcare brands to help shape Africa’s healthcare future.

📋 Description

• Support individuals receiving care by coordinating transitions across the system of care • Serve as a key point of engagement for callers • Assess needs across mental health, medical, and social service domains • Complete needs assessments and other appropriate tools • Initiate and submit referrals to medical and behavioral health care, community programs, and service providers • Maintain working knowledge of care partners, service providers, and system stakeholders • Collaborate on residential admissions through the bed registry and with external stakeholders • Participate in supervision and team meetings • Apply person-focused, evidence-based practices • Monitor progress toward individualized goals • Perform assigned tasks and duties as authorized

🎯 Requirements

• High School Diploma, GED, or Equivalent, Required • College degree in Human Services or related field, Strongly Preferred • One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred • One year community health or lived experience, Preferred • Person-focused evidence-based practices • Ability to assess mental health, medical, social, and other service needs • Ability to initiate referrals to medical and behavioral health care, community programs, and service providers • Ability to collaborate with multidisciplinary care teams and community stakeholders

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 403(b) Retirement Plan • Generous PTO – Vacation, Sick, Personal, and Holidays • Tuition Reimbursement • Professional Development Support • Mission-driven team environment