Behavioral Health Intake Coordinator, Call Center Representative

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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👻 Ghost score 20%

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Handle communications via phone, email, voicemail, faxes, and chat • Identify and communicate patient trends and feedback, including scheduling barriers • Interact with Practice Operations to ensure proper patient matching • Conduct thorough intake assessments to understand patient needs • Schedule initial appointments and document patients’ needs, including talk therapy and/or medication management • Collect patient insurance information and run eligibility checks • Obtain and verify clinical history, demographic details, insurance information, and eligibility • Collect credit card information for file while maintaining compliance • Assist new patients with portal setup and paperwork • Process and manage referral paperwork • Accurately document patient interactions and transactions in the EHR system • Contact referral sources, patients, and provider offices to obtain information for benefits verification and prior authorizations • Contact existing patients to initiate new services based on referrals • Answer questions regarding new patient appointments and referrals • Assist with incoming emergency calls and follow crisis call protocols • Perform additional tasks assigned by management • Adhere to policies, regulations, HIPAA, PCI, and other compliance standards

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree preferred • 2+ years of experience in a contact center environment and/or healthcare environment • Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email • Prior experience working with Electronic Health Record systems (EHRs), preferred • Clear understanding of insurance-related terminology • Fluent in English, required • Professional working proficiency in Spanish may be required • Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access • Ability to multi-task and prioritize work in a fast-paced work environment • Ability to sit, stand, bend, talk, hear, and walk as required • Ability to lift and/or move objects up to 25 pounds • Required vision abilities include close, distance, color, peripheral, and depth perception, and ability to adjust focus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program