Call Center Supervisor

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Datavant

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

💰 $40M Series B on 2020-10

Healthcare • Consulting • Healthcare Insurance

Datavant is a company that provides a platform and network focused on making health data secure, accessible, and usable across the healthcare ecosystem. With a focus on data connectivity and interoperability, Datavant facilitates the movement of healthcare records across a vast network of organizations, including hospitals, clinics, health systems, and data partners. Their suite of products and solutions covers areas such as health data exchange, data transformation, and privacy compliance, serving various clients including health plans, healthcare providers, life sciences, and government organizations. Datavant's mission is to advance human health through improved data exchange and analytics.

📋 Description

• Serve as a working supervisor overseeing call center associates and functions related to maintaining HealthPort service quality and company profitability • Train customer service associates • Develop and implement policies and procedures to ensure customer satisfaction • Plan and devise work schedules according to budget, call volume, and production needs • Assess the customer service model for service efficiencies and quality enhancements • Assist with performance appraisals, address complaints, and resolve problems • Ensure associates have the skills and knowledge needed to provide excellent consumer service • Manage difficult customer situations and solicit customer feedback for process improvement • Track incoming and outgoing calls and provide data to upper management • Develop short- and long-term strategies to improve morale • Monitor individual and department results to address productivity and customer concerns • Assist with developing and implementing programs benefiting the organization and customers • Communicate with management regarding creative concepts and objectives

🎯 Requirements

• Must have at least 2 years supervisory or management experience in a call center or customer oriented environment, preferably with a mid to large customer service team. • Experience with Microsoft Office Suite or similar tools • Proven organizational skills • Effective verbal, written and interpersonal communication skills • Ability to work with others and be extremely team oriented • Ability to sustain continuous pressure and withstand conflicting requirements • Proficient time management, problem solving and analytical skills • Must be able to work effectively in a fast paced environment • Ability to work professionally, effectively, and efficiently in a team environment with customers, management and co-workers. • Bachelor's degree or equivalent experience OR an Associate's degree and 4 years supervisory or management experience in a call center or customer oriented environment • This job is not eligible for employment sponsorship.

🏖️ Benefits

• Equal Employment Opportunity employer • Post-offer health screenings and vaccinations may be provided/required for client safety • Reasonable accommodations for individuals with physical and mental disabilities • Total rewards strategy • Voluntary demographic questions are optional and do not affect the application or hiring process