Call Center Representative

🔥 15 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $18 - $23 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Trinity Health

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📚 Education

🤝 Non-profit

Healthcare • Education • Non-profit

Trinity Health is a Christian K-12 educational institution located in Wichita, Kansas, dedicated to providing a Christ-centered education that nurtures spiritual growth and academic excellence. The academy emphasizes the importance of faith in students' lives, integrating spiritual development with rigorous academic programs and a broad array of extracurricular activities, including athletics and fine arts. Trinity Health fosters a supportive community where teachers and families collaborate to help students develop a personal relationship with Jesus Christ and excel in their studies.

📋 Description

• Serve as the first point of contact for customers by phone and liaison between external customers and medical staff • Answer incoming calls, assess urgency, triage and direct calls according to established procedures • Schedule patient appointments and coordinate scheduling with clinical personnel • Obtain patient registration information and verify insurance eligibility • Prepare charts for visits and notify clinical staff of patient arrival when applicable • Take and relay telephone messages in a timely manner • Enter preliminary account data and confirm appointments based on office protocols • Collect payments and ensure timely and accurate posting when applicable • Route physician and staff messages through the Trinity Health SPHPMA Medical Group EMR system • Assist patients with MyChart-related questions • Document accurately in SPHPMA systems • Respond to questions about physician offices, billing, referrals, authorizations and requisitions • Complete patient forms

🎯 Requirements

• High School Diploma or GED required • Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment • Call Center experience highly preferred • Medical Office experience highly preferred • Course work in insurance/billing, medical practice education or seminars are preferred • Ability to assess call urgency, triage and direct calls according to established procedures • Ability to schedule and confirm patient appointments • Ability to obtain patient registration information and verify insurance eligibility • Ability to use SPHPMA systems, Trinity Health SPHPMA Medical Group EMR system and MyChart • Ability to assist with referrals, authorizations and requisitions • Ability to accurately complete patient forms and document information

🏖️ Benefits

• Strong orientation program • Generous tuition allowance • Career development • Office Hours, Monday - Friday