Healthcare Contact Center Agent

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $27.2k - $38.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide knowledgeable responses to basic client questions and escalate complex cases • Solve client problems, update account history, and follow up to confirm resolution • Adhere to client SLAs and meet production targets • Collaborate with team members, management, and clients to resolve inquiries • Cross-train new resources in customer service processes • Review and recommend changes to procedures and workflow

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills • Strong customer service skills with emphasis on written and oral communication • Ability to understand your role on a team and identify the correct stakeholders • Availability to work a designated 8.5-hour shift Monday–Friday between 7am and 6pm Eastern • Ability to remain in a stationary position for extended periods while using a computer and telephone headset • Ability to operate standard office equipment, including computer, keyboard, mouse, and telephone • Regular attendance and punctuality

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies