Part-time Account Call Center Representative

🔥 13 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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OhioHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1891

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

OhioHealth is a not-for-profit healthcare system headquartered in Columbus, Ohio, dedicated to providing exceptional patient care and a wide range of medical services. With facilities spread across multiple locations, OhioHealth offers comprehensive healthcare services including cancer care, maternity, midlife clinics for women, virtual health appointments, and specialized care for transgender and LGBTQ patients. They also focus on patient education with health and wellness classes, support groups, and health quizzes. OhioHealth is committed to improving community health through various community relations and health initiatives. They provide resources such as price transparency, financial assistance, and patient rights information to enhance the healthcare experience for all patients.

📋 Description

• Make contact with patients, guarantors, and insurance through inbound and outbound calls • Answer questions and concerns to resolve self-pay and insurance residual accounts • Receive inbound calls and make outbound calls regarding account balances • Advise patients and guarantors of remaining account balances • Identify concerns or objections and determine the best course of action • Negotiate payment in full or maximum payment arrangements according to policy • Screen patients and guarantors for insurance, billing, or financial aid opportunities • Respond to patient and guarantor requests • Update patient demographic data • Establish rapport with patients and guarantors • Accurately document accounts • Make adjustments or referrals as appropriate • Recommend manual charge-offs based on defined criteria • Maintain quality and productivity requirements • Perform duties with focus on safety, quality, and efficiency

🎯 Requirements

• High School or GED (Required) • Familiarity with computer systems • Data entry skills • Excellent interpersonal, communication and negotiation skills • Ability to quickly build rapport with patients • Proven organizational skills • Familiarity with Fair Debt Collections Practices • Minimum two years customer service or collections experience • Six months experience in a call center environment • Positions marked as remote are only eligible for work from Ohio

🏖️ Benefits

• Full-time schedule • Day shift • 40 scheduled weekly hours