Contact Center Representative III

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $21 - $29 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Standard

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1906

🏥 Healthcare

⚖️ Legal

💼 Consulting

Healthcare • Legal • Consulting

The Standard is a comprehensive provider of insurance, retirement, and investment products and services, targeting individuals, families, businesses, and organizations. Based in Portland, Oregon, and part of the StanCorp Financial Group, Inc. , The Standard offers products such as life and disability insurance, annuities, vision and dental coverage, and retirement plans. Their solutions aim to facilitate financial wellness and enable effective benefits administration, catering to clients of all sizes. The company is renowned for its people-first commitment and innovative partnerships, contributing to a seamless customer experience.

📋 Description

• Respond to Contact Center inquiries with personalized service and accurate product information using multiple computer and telecommunications systems • Research, analyze, and resolve member transactions, including eligibility determinations, approvals, and communicating resolutions within established guidelines • Monitor, track, and follow up on assigned work • Prepare customized correspondence and make outbound calls • Escalate issues when service timeframes cannot be met • Apply problem-solving and de-escalation techniques to complex service issues • Use performance metrics and member feedback to improve service quality • Recommend process enhancements • Support division projects and customer-focused initiatives • Collaborate across teams while adhering to performance metrics

🎯 Requirements

• High School Diploma required • 2+ years of Contact Center experience in a high-volume or complex environment • 2+ years of experience with Genelco, AWD, Access360, CSR, and MyAccess • Broad experience as a skilled specialist with ability to contribute to process and technique development • Strong judgment and initiative to manage complex assignments and recommend solutions • Ability to define and improve procedures for project and workflow execution • Ability to work independently with minimal supervision • Experience facilitating work and leading or coordinating with teams • Ability to work 11:15am–8pm EST • Successful completion of criminal background investigation and employment, education, and licensing verification • Must be bondable

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) plan with matching company contributions • Annual incentive bonus plan • Paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually • PTO increases with tenure • Career growth and advancement opportunities • Paid parental leave • Adoption/surrogacy assistance • Employee giving program with double-matched donations to eligible nonprofits and schools • Work-life balance support • Drug- and alcohol-free work environment