Intake Coordinator, Call Center Representative

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Handle communications via phone, email, voicemail, faxes, and chat • Identify and communicate patient trends and feedback, including scheduling barriers • Interact with Practice Operations to ensure proper patient matching • Conduct thorough intake assessments to understand patient needs and match them with appropriate providers • Schedule initial appointments promptly and accurately, documenting patient needs including talk therapy and/or medication management • Collect patient insurance information and run eligibility to ensure in-network benefits • Obtain and verify clinical history, demographic details, insurance information, and eligibility • Collect credit card information for file and maintain compliance • Assist new patients with portal setup and paperwork • Process and manage referral paperwork • Accurately document patient interactions and transactions in the Electronic Health Record (EHR) system • Contact referral sources, patients, and/or provider offices to obtain information for benefits verification and prior authorizations • Contact existing patients to initiate new services based on internal and external referrals • Answer questions regarding new patient appointments or referrals • Assist with incoming emergency calls and follow crisis call protocols • Perform additional tasks assigned by management to support intake department efficiency • Adhere to relevant policies, regulations, and compliance standards including HIPAA and PCI

🎯 Requirements

• High school diploma or equivalent required • 2+ years of experience in a contact center environment and/or healthcare environment • Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email • Prior experience working with Electronic Health Record systems (EHRs), preferred • Clear understanding of insurance-related terminology • Fluency in English is required; fluency in Spanish preferred • Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access • Ability to multi-task and prioritize work in a fast-paced work environment • Ability to sit, stand, bend, talk and hear; frequently walk; lift and/or move objects up to 25 pounds • Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus • Must comply with HIPAA and PCI policies, regulations, and compliance standards

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short-term disability insurance • Long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Remote work • Quiet, distraction free, dedicated HIPAA compliant workspace with high-speed hard-wired internet access