Call Center Manager

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $75k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Lifepoint Health®

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

Healthcare • Biotechnology • Pharmaceuticals

Lifepoint Health® is a diversified healthcare delivery network that serves patients, clinicians, communities, and partners across the healthcare continuum. With a presence that extends from coast to coast, Lifepoint operates community hospitals, rehabilitation and behavioral health hospitals, and additional care sites. The company is dedicated to improving community health through high-quality care, patient safety, clinical excellence, and innovative partnerships aimed at enhancing healthcare quality and access.

📋 Description

• Lead a team of call center associates interacting with patients telephonically • Train, monitor, mentor and assist associates with call handling and troubleshooting • Handle escalated calls professionally and serve as a role model • Assist in developing training tools and resolving process issues • Ensure daily team quality and productivity goals are achieved • Oversee daily team activities • Onboard new employees and bring them to full capability • Monitor productivity indicators such as wait times and abandonment rates • Resolve problems and complaints and assist with escalated calls • Communicate solutions, successes and improvement opportunities • Perform call monitoring, coaching, training, disciplining and reviews • Maintain accessible, accurate and current employee tools and aids • Track attendance, daily statistics, PTO and sick time • Maintain, review and update department policies and procedures

🎯 Requirements

• Must live in the United States • Bachelor's Degree • 3+ years’ management experience, including hiring, training, coaching and discipline • 3+ years’ call/contact center management experience focused on inbound and outbound call programs • Healthcare image scheduling experience preferred • Monday-Friday, 8am-5pm availability; hours may change due to business needs

🏖️ Benefits

• 401k • PTO • Medical insurance • Dental insurance • Vision insurance • Tuition reimbursement • Employee Assistance Program • Remote work arrangement