Call Center Representative – Korean Bilingual

Job not on LinkedIn

🔥 15 hours ago

🏈 Alabama, California, +19 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $45k - $50k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CENTERLIGHT

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🏭 Manufacturing

🏗️ Construction

💼 Consulting

Manufacturing • Construction • Consulting

CENTERLIGHT is an award-winning architectural LED lighting company based in Marina Del Rey, CA that designs, engineers and supplies custom and premade LED linear fixtures, magnetic track systems, ring lights and RGB lighting solutions for commercial, residential and marine projects. Founded in 2013, the company provides lighting design services, project support and direct sales to architects, developers, builders, retailers, hospitality clients and homeowners, emphasizing high-CRI, energy-efficient LED products and fast shipping from California.

📋 Description

• Manage high-volume inbound and outbound calls professionally and efficiently • Schedule patient appointments using the electronic medical record system • Respond to inquiries about services, appointment availability, billing, and general information • Reschedule or cancel appointments according to organizational guidelines • Verify and update patient demographic and insurance information • Educate patients about healthcare services, office policies, and available resources • Document patient interactions and maintain accurate call records • Document complaints and escalate complex issues to the appropriate department or supervisor • Collaborate with clinical staff, administrative teams, and other departments • Follow HIPAA regulations and organizational compliance requirements • Achieve call quality, response time, and customer satisfaction goals • Conduct outreach to keep callers informed about issue or request status and resolution • Follow company and department policies, procedures, and Code of Conduct

🎯 Requirements

• Associate degree preferred or equivalent relevant call center years of experience preferred • Korean bilingual requirement • 1–2 years of experience in customer service, quality, and/or auditing • Ability to pass a typing test with at least 40 WPM • Alternative means of working during power and/or internet outages • Excellent written and verbal communication skills • Ability to thrive in a fast-paced environment and meet assigned deadlines • Excellent organizational skills, accuracy, and attention to detail • Ability to work independently and collaboratively • Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook • Modern personal computer manufactured within the last five years • Latest Windows or macOS operating system • Ability to install and run secure remote-access applications • Processor of 3.0 GHz or faster • At least 8 GB RAM and sufficient storage • Minimum screen resolution of 800 × 600 • Reliable high-speed internet with at least 25 Mbps download and 10 Mbps upload • Private, quiet workspace suitable for confidential conversations and HIPAA compliance • Up-to-date antivirus and security protections and automatic operating-system updates • Compliance with company security, confidentiality, access, and multi-factor authentication protocols • Ability to meet the stated physical, visual, auditory, motor, and cognitive requirements

🏖️ Benefits

• Fully remote work arrangement • One-time reimbursement of up to $600 for approved home office equipment expenses after six months of continuous employment, subject to eligibility, documentation, and approval • Flexible schedule options between 8:00 AM and 8:00 PM, Monday to Friday • BYOD home office arrangement • Potential IT guidance for personal device issues • Equal opportunity employer and reasonable accommodation for individuals with disabilities