Digital Product Designer III

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $94.1k - $164.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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CareSource

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 30+ years

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

CareSource is a health services company focused on providing affordable health insurance and healthcare solutions. It offers a wide range of plans including Medicaid, Marketplace, and Medicare Advantage, targeting low-income adults, families, children, pregnant women, elderly adults, and people with disabilities. Additionally, CareSource provides members with resources for COVID-19 support, dental, vision, and hearing benefits, as well as pharmacy services. The company emphasizes easy access to healthcare management through online platforms and a mobile app.

📋 Description

• Lead user experience design efforts across digital products and journeys, supporting discovery, delivery, and post-launch optimization • Translate customer insights, operational needs, market trends, and business objectives into actionable design recommendations and digital experience improvements • Create user flows, wireframes, prototypes, journey maps, and other design artifacts to communicate concepts and support solution development • Partner with Product Managers, Engineering, Analytics, Operations, and business stakeholders to refine customer problems, evaluate solutions, and prioritize opportunities • Define and monitor experience-related success metrics, using customer feedback and performance data to inform continuous improvement and investment recommendations • Communicate research findings, design rationale, risks, opportunities, and recommendations to stakeholders and leadership audiences • Ensure digital experiences align with enterprise Human-Centered Design standards, accessibility expectations, governance processes, and approved research methodologies • Manage multiple concurrent initiatives and independently prioritize research and design activities based on business value, customer impact, and product priorities • Perform any other job related duties as requested

🎯 Requirements

• Bachelor's degree in Human-Computer Interaction (HCI), Human Factors, Psychology, Design, User Experience, Information Architecture, or related field required • Equivalent years of relevant work experience may be accepted in lieu of required education • Five (5) years of experience in UX research, product design, digital experience design, or a related discipline required • Experience conducting end-to-end user research and translating findings into digital product recommendations and design solutions required • Experience designing digital experiences for web, mobile, portal, or application-based products required • Experience in healthcare, insurance, financial services, or other regulated industries preferred • Proficiency with Microsoft Office products • Ability to partner with cross-functional product, technology and business teams • Knowledge of human-centered design, design thinking, and research methodologies • Familiarity with usability testing, customer interviews, surveys, and other qualitative and quantitative research techniques • Ability to create wireframes, prototypes, workflows, journey maps, and other design artifacts • Proficiency with Figma and other design, prototyping, or research platforms • Strong understanding of accessibility, usability, and digital experience best practices • Ability to synthesize complex information into clear recommendations and actionable insights • Proficient in defining and using customer experience metrics and analytics to support decision-making • Strong communication, facilitation, stakeholder management, and presentation skills • Ability to independently manage competing priorities in a fast-paced environment • General office environment; may be required to sit or stand for extended periods of time • Travel is not typically required

🏖️ Benefits

• Bonus tied to company and individual performance • Substantial and comprehensive total rewards package