Member Engagement Specialist I

🕒 September 18

🇺🇸 United States – Remote

💵 $31.2k - $49.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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📋 Description

• Act as first point of contact for new Life Services/JobConnect members • Direct new members through the intake process • Answer and route incoming telephone calls to proper personnel or initiate intake for first-time callers • Verify and complete the intake process for each new member • Create and maintain new member files • Provide timely and accurate documentation • Actively participate in team meetings • Maintain basic knowledge of department activities • Build and strengthen member relationships through quality customer service • Maintain communication with new members after Life Services events by confirming next steps and continuing the onboarding process • Assist in auditing member data to ensure accuracy • Perform data entry and basic analysis, including pulling specific reports as needed • Manage all aspects of departmental Member Assistance Fund requests • Assist with providing health education, wellness materials, and member benefits as directed • Perform other job duties as requested

🎯 Requirements

• High School Diploma or GED required • Associates degree in business or related field or equivalent years of work experience is preferred • Minimum of two (2) years of experience in administrative support or customer service required • Proficient with Microsoft Office, including Outlook, Word, Excel and PowerPoint • Strong written and verbal communication skills • Ability to work independently and within a team environment • Effective listening and critical thinking skills • Time management skills • Customer service oriented • Experience engaging customers telephonically • Effective problem-solving skills with attention to detail • Strong interpersonal skills and high level of professionalism • Skilled at multi-tasking • Proficient in database management • Experience within Microsoft Dynamics CRM preferred • Experience within Guiding Care (Altruista) and Streamline preferred • Demonstrate compassion, support and collaboration with members and families • Self-motivated and inquisitive • Comfort with asking pertinent questions • Ability to work in a fast-paced environment • Ability to demonstrate and promote ethical conduct • Ability to develop positive relationships with all stakeholders • Awareness of community & state support resources • Organized, detail-oriented and conflict resolution skills • Ability to keep composure and professionalism during times of high emotional stress • Ability to maintain confidentiality and act in the company’s best interest • Proven track record of demonstrating empathy and compassion for individuals • Proven track record for improving processes to make things easier for those you have served • Annual Influenza vaccination is a requirement of this position during Influenza season (October 1 – March 31)

🏖️ Benefits

• Bonus tied to company and individual performance may be available • Substantial and comprehensive total rewards package • Reasonable accommodations for qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law • Influenza vaccination provided as a condition of continued employment with a 30-day completion period for employees hired during Influenza season

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